Before you call for service… | GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Refrigerator does not |
| Refrigerator in defrost cycle. | • Wait about 30 minutes for defrost cycle to end. |
operate |
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| Either or both controls set to OFF. | • Set the controls to a lower temperature setting. | |
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| Refrigerator is unplugged. | • Push the plug completely into the outlet. |
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| The fuse is blown/circuit | •Replace fuse or reset the breaker. |
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| breaker is tripped. |
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| Refrigerator is in showroom mode. | •Unplug the refrigerator and plug it back in. |
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Vibration or rattling |
| Rollers need adjusting. | •See Rollers. |
(slight vibration |
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is normal) |
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Motor operates for |
| Normal when refrigerator | • Wait 24 hours for the refrigerator to completely |
long periods or cycles |
| is first plugged in. | cool down. |
on and off frequently. |
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| Often occurs when large | • This is normal. | |
(Modern refrigerators |
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| amounts of food are |
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with more storage |
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| placed in refrigerator. |
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space and a larger |
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freezer require more |
| Door left open. | • Check to see if package is holding door open. |
operating time. They |
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| Hot weather or frequent | • This is normal. | |
start and stop often |
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to maintain even |
| door openings. |
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temperatures.) |
| Temperature controls | • See About the controls. |
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| set at the coldest |
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| setting. |
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Refrigerator or freezer |
| Temperature control not set | • See About the controls. |
compartment too warm |
| cold enough. |
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| Warm weather or frequent | • Set the temperature control one step colder. |
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| door openings. | See About the controls. |
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| Door left open. | •Check to see if package is holding door open. |
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Frost or ice crystals |
| Door left open. | • Check to see if package is holding door open. |
on frozen food |
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| Too frequent or too long |
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(frost within package |
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| door openings. |
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is normal) |
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Divider between |
| Automatic energy saver | •This helps prevent condensation on the outside. |
refrigerator and freezer |
| system circulates warm |
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compartments |
| liquid around front edge |
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feels warm |
| of freezer compartment. |
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Automatic icemaker |
| Icemaker power switch | • Set the power switch to the ON position. |
does not work |
| is in the OFF position. |
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| Water supply turned off or | • See Installing the water line. |
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| not connected. |
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| Freezer compartment | • Wait 24 hours for the refrigerator to completely |
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| too warm. | cool down. |
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| Piled up cubes in the storage | •Level cubes by hand. |
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| bin cause the icemaker |
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| to shut off. |
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| Ice cubes stuck in icemaker. | • Turn off the icemaker, remove cubes, and turn the |
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| icemaker back on. |
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