![QUESTIONS?](/images/new-backgrounds/81126/8112677x1.webp)
QUESTIONS?
USE THIS PROBLEM SOLVER
PROBLEM | POSSIBLE CAUSE | |
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SURFACE UNITS WILL | • You must use pans which are absolutely flat. If light can be seen between | |
NOT MAINTAIN A ROLLING | the pan bottom and a straight edge, the elements will not transfer heat properly. | |
BOIL OR FRYING RATE IS | • Pan bottoms should closely match the diameter of the surface unit selected. | |
NOT FAST ENOUGH | ||
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FOODS COOK SLOWLY | • Improper cookware being used. Pan bottoms should be flat, fairly | |
| and the same diameter as the surface unit selected. | |
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SURFACE UNITS DO NOT | • Difficulty may be in the main distribution panel of your house, caused by a | |
WORK PROPERLY | blown | |
| main circuit breaker, depending on the nature of the power supply. If a circuit | |
| breaker is involved, reset it. If the control box uses fuses, the oven fuse | |
| (a | |
| WITH ELECTRICAL CIRCUITS. If after performing one of these procedures, | |
| the fuse blows or circuit breaker trips again, call for service. | |
| NOTE: Apartment tenants or condominium owners should ask their building | |
| management to perform this check before calling for service. | |
| • Cooktop surface unit controls are not properly set, or the wrong control knob | |
| is set for the surface unit you are using. | |
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TINY SCRATCHES | • Incorrect cleaning methods have been used, cookware with rough bottoms has | |
(may appear as cracks) OR | been used, or coarse particles (salt or sand) were between the cookware and the | |
ABRASIONS ON RADIANT | surface of cooktop. Use recommended cleaning procedures, be sure cookware | |
COOKTOP GLASS SURFACE | bottoms and cookware are clean before use and use cookware with smooth | |
| bottoms. Tiny scratches are not removable but will become less visible in time | |
| as a result of cleaning. | |
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METAL MARKINGS | • Do not slide aluminum cookware across the surface. Use recommended | |
(may appear as scratches) | cleaning procedure to remove marks. | |
| • Incorrect cleaning materials have been used, encrusted boilovers or grease spatters | |
| remain on the surface. Use a razor scraper and recommended cleaning procedure. | |
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DARK STREAKS | • Use a razor scraper and recommended cleaning procedure. | |
OR SPECKS |
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AREAS OF | • Marks from aluminum and copper pans as well as mineral deposits from water | |
DISCOLORATION | or food can be removed with the cleaning cream. | |
ON COOKTOP |
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HOT SUGAR MIXTURES/ | • See the Glass Cooktop Cleaning section. | |
PLASTIC MELTED TO |
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THE SURFACE |
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FREQUENT CYCLING | • Incorrect cookware used. Use only flat cookware to minimize cycling. | |
OFF AND ON OF |
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SURFACE UNITS |
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| (continued next page) |
39
Installation Instructions
The Problem Solver