QUESTIONS?

USE THIS PROBLEM SOLVER

PROBLEM

POSSIBLE CAUSE

 

 

SURFACE UNITS WILL NOT

• You must use pans which are absolutely flat. If light can be seen between

MAINTAIN A ROLLING

the pan bottom and a straight edge, the elements will not transfer heat properly.

BOIL OR FRYING RATE IS

• Pan bottoms should closely match the diameter of the surface unit selected.

NOT FAST ENOUGH

 

 

 

FOODS COOK SLOWLY

• Improper cookware being used. Pan bottoms should be flat, fairly heavy-weight

 

and the same diameter as the surface unit selected.

 

 

SURFACE UNITS DO NOT

• Difficulty may be in the main distribution panel of your house, caused by a

WORK PROPERLY

blown oven-circuit fuse, a tripped oven-circuit breaker, the main fuse or the

 

main circuit breaker, depending on the nature of the power supply. If a circuit

 

breaker is involved, reset it. If the control box uses fuses, the oven fuse

 

(a cartridge-type) should be changed, BUT ONLY BY SOMEONE FAMILIAR

 

WITH ELECTRICAL CIRCUITS. If after performing one of these procedures,

 

the fuse blows or circuit breaker trips again, call for service.

 

NOTE: Apartment tenants or condominium owners should ask their building

 

management to perform this check before calling for service.

 

• Cooktop surface unit controls are not properly set, or the wrong control knob

 

is set for the surface unit you are using.

 

 

TINY SCRATCHES

• Incorrect cleaning methods have been used, cookware with rough bottoms has

(may appear as cracks) OR

been used, or coarse particles (salt or sand) were between the cookware and the

ABRASIONS ON RADIANT

surface of cooktop. Use recommended cleaning procedures, be sure cookware

COOKTOP GLASS SURFACE

bottoms and cookware are clean before use and use cookware with smooth

 

bottoms. Tiny scratches are not removable but will become less visible in time

 

as a result of cleaning.

 

 

METAL MARKINGS

• Do not slide aluminum cookware across the surface. Use recommended

(may appear as scratches)

cleaning procedure to remove marks.

 

• Incorrect cleaning materials have been used, encrusted boilovers or grease spatters

 

remain on the surface. Use a razor scraper and recommended cleaning procedure.

 

 

DARK STREAKS

• Use a razor scraper and recommended cleaning procedure.

OR SPECKS

 

 

 

AREAS OF

• Marks from aluminum and copper pans as well as mineral deposits from water

DISCOLORATION

or food can be removed with the cleaning cream.

ON COOKTOP

 

 

 

HOT SUGAR MIXTURES/

• See the Glass Cooktop Cleaning section.

PLASTIC MELTED TO

 

THE SURFACE

 

 

 

FREQUENT CYCLING

• Incorrect cookware used. Use only flat cookware to minimize cycling.

OFF AND ON OF

 

SURFACE UNITS

 

 

 

40

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GE 49-8726, 164D2966P238 warranty QUESTIONS? USE this Problem Solver, Problem Possible Cause

164D2966P238, 49-8726 specifications

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