TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1.Are the connections made properly?

2.Are you operating the unit properly following the user’s guide?

3.Are the power amplifiers and speaker working properly?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country.

SYMPTOM

CAUSE

REMEDY

 

 

 

The SR9600 cannot be turned on.

The power plug is not connected.

Connect the power plug to the outlet.

 

 

 

No sound and picture are

Mute is on.

Cancel mute using the remote control unit.

output even when power is on.

 

 

The input cable is not connected

See the connection diagram and connect the

 

 

correctly.

cables correctly.

 

 

 

 

The master volume control is turned all

Adjust the master volume.

 

the way down.

 

 

 

 

 

The function selector position is wrong.

Select the correct position.

 

 

 

No speaker output.

The headphones are connected to the

Disconnect the headphones. (Speakers will not

 

headphone jack.

output sound when headphones are connected.)

 

 

 

Incorrect audio or video for

The input cable is connected incorrectly.

Connect the cable correctly by referring to the

selected source.

 

connection diagram.

 

 

 

Incorrect audio from a channel.

The speaker cable is connected incorrectly.

Connect the cable correctly by referring to the

 

 

connection diagram.

 

 

 

No audio is output from the

The center speaker cable connection is

Connect the cable correctly.

center channel speaker.

incomplete.

 

 

STEREO has been selected for the

When STEREO is selected for the Surround mode,

 

Surround mode.

no sound will be output from the center speaker.

 

 

Set another Surround mode.

 

Center = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No audio is output from the

The surround speaker cable connection

Connect the cable correctly.

surround speakers.

is incomplete.

 

 

STEREO has been selected for the

When STEREO has been selected for the

 

Surround mode.

Surround mode, no sound will be output from the

 

 

surround speaker. Set another Surround mode.

 

 

 

 

Surround = NONE has been selected in

Make the correct setting.

 

the SETUP mode.

 

 

 

 

No audio is output from the

The surround back speaker cable

Connect the cable correctly.

surround back speakers.

connection is incomplete.

 

 

The surround mode is not EX/ES mode.

Set surround mode EX/ES.

 

 

 

 

Surround back = NONE has been

Make the correct setting.

 

selected in the SPEAKER SIZE menu.

 

 

 

 

SYMPTOM

CAUSE

REMEDY

 

ENGLISH

 

 

 

 

 

 

 

Cannot select the EX/ES or

Surround Back = NONE has been

Make the correct setting.

 

 

THX EX mode.

selected in the SPEAKER SIZE menu.

 

 

 

 

 

 

 

 

 

The input signal is incompatible.

Use a 5.1channel source.

 

 

 

 

 

 

 

Cannot select THX ULTRA 2

Surround Back = 1ch, NONE has been

Make the correct setting.

 

 

CINEMA MUSIC, GAMES.

selected in the SPEAKER SIZE menu

 

 

 

 

 

 

 

 

 

The input signal is incompatible.

Use a 5.1channel source.

 

 

 

 

 

 

 

Cannot select the Neo:6

The input signal is incompatible.

Use a 2 channel Dolby Digital input signal, PCM

 

 

mode.

 

input signal or analog input signal.

 

 

 

 

 

 

 

Ca not select the CSII mode.

The input signal is incompatible.

Use a 2 channel Dolby Digital input signal, PCM

 

 

 

 

input signal or analog input signal.

 

 

 

 

 

 

 

No output to SUBWOOFER

Subwoofer = NONE has been selected

Select Subwoofer = YES.

 

 

OUT.

in the Setup mode.

 

 

 

 

 

 

 

 

Noise is produced during DTS-

Analog has been selected for input.

Be sure to perform digital connection, select digital

 

 

encoded CD or laserdisc play.

 

input, then play.

 

 

 

 

 

 

 

A specific channel does not

Nothing recorded on source.

Check the encoded channel on the source side.

 

 

produce output.

 

 

 

 

AM or FM reception fails.

Antenna connection is incomplete.

Correctly connect the indoor AM and FM antennas

 

 

 

 

to AM and FM antenna outlets.

 

 

 

 

 

 

 

Noise is heard during AM

Reception is affected by other electrical

Try changing the location where the AM indoor

 

 

reception.

fields.

antenna is set up.

 

 

 

 

 

 

 

Noise is heard during FM

The radio waves from the broadcasting

Install an FM outdoor antenna.

 

 

reception.

station are weak.

 

 

 

 

 

 

 

 

Cannot get programmed

Preset data has been erased.

Disconnecting power plug for long periods of time

 

 

station when the PRESET

 

will erase preset data. If this happens, input the

 

 

button is pressed.

 

preset data again.

 

 

 

 

 

 

 

Control with the remote

Batteries are exhausted.

Replace all the batteries with new ones.

 

 

control unit fails.

 

 

 

 

Remote control unit function key setting

Select a different position from which equipment

 

 

 

 

 

 

is wrong.

will be controlled.

 

 

 

 

 

 

 

 

The distance between the SR9600 and

Move closer to the SR9600.

 

 

 

the remote control unit is too far.

 

 

 

 

 

 

 

 

 

Something is blocking the SR9600 and

Remove the offending object.

 

 

 

the remote control unit.

 

 

 

 

 

 

 

 

MRAC is not working.

Headphones are connected.

Disconnect the headphones.

 

 

 

 

 

 

 

Note:

After “PROTECT” appears on the unit’s display, the standby indicator may start flashing. If it does, there is a problem in the unit or the connection. If this problem reoccurs even when power is activated from the remote control unit, call for servicing.

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Marantz SR9600 manual Troubleshooting, Symptom Cause Remedy

SR9600 specifications

The Marantz SR9600 is a high-performance home theater receiver that has long been renowned for its remarkable sound quality and comprehensive features. A favorite among audiophiles and movie enthusiasts, the SR9600 stands out in the crowded field of A/V receivers due to its blending of cutting-edge technology with a classic, stylish design.

At the heart of the SR9600 is its robust audio architecture, boasting a powerful 7.1-channel amplification system. It is equipped with 110 watts per channel, which ensures that even in larger rooms, sound remains clear and dynamic. The receiver employs high-quality components, including discrete power amplifiers, that reduce noise and distortion, resulting in an immersive auditory experience.

The SR9600 supports multiple surround sound formats, including Dolby TrueHD, DTS-HD Master Audio, and several others, delivering crystal-clear audio that fully envelops the listener. This model also integrates Marantz's proprietary HDAM (Hyper Dynamic Amplification Module) technology, enhancing the overall sound performance by providing superior transient response and detail.

For video enthusiasts, the SR9600 offers advanced video processing with upscaling capabilities up to 1080p, ensuring that standard and high-definition sources look their best on a big screen. The receiver is compatible with a variety of formats, thanks to its multiple HDMI inputs and outputs, allowing seamless connectivity to Blu-ray players, gaming consoles, and streaming devices.

Another standout feature is its comprehensive connectivity options, including network capability for streaming audio content from popular services like Spotify and Pandora. With built-in Wi-Fi and Ethernet support, users can easily access their favorite music, while the USB port enables playback from portable devices.

The SR9600 also boasts an intuitive user interface and an easy setup process, complemented by an on-screen display that guides users through the configuration settings. Its automatic calibration system, Audyssey MultEQ XT, adjusts speaker settings, ensuring optimal sound quality tailored to the specific acoustics of the room.

In terms of design, the Marantz SR9600 reflects a premium aesthetic, featuring a sleek, black finish with a well-illuminated front panel. The layout is thoughtfully arranged, making it user-friendly for both setup and operation.

Overall, the Marantz SR9600 is a powerful, versatile A/V receiver that encompasses the essential technologies and features needed for an exceptional home theater experience. Its solid performance, along with its rich set of capabilities, makes it an enduring choice for those seeking to enhance their listening and viewing enjoyment.