•A network device may be blocking access to the Internet. Restart your network device/s (router/cable modem/dsl) and then restart your base station. If this does not help it may be because your devices have a high security setting or a firewall enabled. Please contact your Internet provider or router manufacturer.
NOTE: Skype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly. To obtain even better sound, we recommend that you open the specific port to incoming TCP and/or UDP traffic. Please check
Settings/ Advanced/ Internet settings/ Skype ports.
Base station does not receive an IP address.
•You may be using an Internet connection with a static IP address. Configure the static IP address via Settings/ Advanced/ Internet settings/ IP mode. Select Static and enter the IP address; then follow the wizard to make the further required entries.
•Other equipment, for instance a computer, has been connected to the Internet connection. Connect the base station to the Internet connection port. Turn on the base station and wait for about one hour. Restart the base station and check if your GE Skype phone works. Check via Settings / Information to see if the base station has received an IP address.
Cannot connect to Skype from my workplace or school.
•Most likely your base station is behind a proxy server, which are often used by companies and schools. Configure the Skype proxy via Settings/Advanced/ Internet settings/Skype proxy. Also, you have to configure via Settings/Advanced/ Internet settings/Firmware proxy. Please contact the IT support resource at your workplace or school for further information.
The time on the idle display is incorrect.
•The base station may not be connected to the Internet. The handset gets the time and date from the Internet. Connect the base station to the Internet and wait for a few minutes.
•You may not have programmed your Time Zone and Daylight saving. Select your time zone via Settings/ Time and Date/ Time zone. Then select Settings/ Daylight saving and choose Daylight saving if you are in a zone with summertime, otherwise select Standard.
•Your GE Skype phone may be behind a proxy server. In order for the SNTP (Simple Network Time Protocol) to work, UDP/IP port 123 must be set to open proxy.
Cannot make a Skype to Skype call.
•You may not be signed in. Choose Status/ Sign in and enter your Skype name and password when prompted for it. If you do not have a Skype account, you can create one via Status/ Create new account.
•Your Internet connection may not be working. Please refer to Cannot sign in to Skype, in the Troubleshooting section.
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