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Troubleshooting Tips
Save time and money! review the charts on the
following pages first and you may not need to call for
service.
21
Consumer Support
Troubleshooting Tips
Operating InstructionsSafety Instructions Installation
Instructions
Problem Possible Cause What To Do
Not draining Load is out of balance • Redistributeclothesandrundrain&spinorrinse&spin.
Not spinning •Increaseloadsizeifwashingsmallloadcontainingheavy
Not agitating andlightitems.
Pump clogged • Seepage13onhowtocleanthePumpFilter.
Drain hose is kinked or • Straightendrainhoseandmakesurewasherisnot
improperly connected sittingonit.
Household drain may • Checkhouseholdplumbing.Youmayneedtocall
be clogged aplumber.
Drain hose siphoning; drain hose • Ensurethereisanairgapbetweenhoseanddrain.
pushed too far down the drain
Leaking water Door gasket is damaged • Checktoseeifgasketisseatedandnottorn.Objects
leftinpocketsmaycausedamagetothewasher(nails,
screws,pens,pencils).
Door gasket not damaged • Watermaydripfromthedoorwhenthedoorisopened.
Thisisanormaloperation.
•Carefullywipeoffrubberdoorseal.Sometimesdirtor
clothingisleftinthissealandcancauseasmallleak.
Check back left of washer • Ifthisareaiswet,youhaveoversudsingcondition.
for water Uselessdetergent.
Fill hoses or drain hose is •Makesurehoseconnectionsaretightatwasherand
improperly connected faucetsandmakesureendofdrainhoseiscorrectly
insertedinandsecuredtodrainfacility.
Household drain may • Checkhouseholdplumbing.Youmayneedtocall
be clogged aplumber.
Dispenser clogged • Powdersoapmaycauseclogsinsidethedispenserand
causewatertoleakoutthefrontofthedispenser.Remove
drawerandcleanbothdrawerandinsideofdispenserbox.
Pleaserefertocleaning the Washersection.
Incorrect use of detergent • UseHEandcorrectamountofdetergent.
Dispenser box crack • Ifnewinstallation,checkforcrackoninsideofdispenserbox.
Clothes too wet Load is out of balance • Redistributeclothesandrundrain&spinorrinse&spin.
•Increaseloadsizeifwashingsmallloadcontainingheavy
andlightitems.
•Themachinewillslowthespinspeeddownto410rpmif
ithasahardtimebalancingtheload.Thisspeedisnormal.
Pump clogged •Seepage13onhowtocleanthePumpFilter.
Overloading • Thedryweightoftheloadshouldbelessthen16lb.
Drain hose is kinked or • Straightendrainhoseandmakesurewasherisnot
improperly connected sittingonit.
Household drain may • Checkhouseholdplumbing.Youmayneedtocall
be clogged aplumber.
Drain hose siphoning; drain hose • Ensurethereisanairgapbetweenhoseanddrain.
pushed too far down the drain