Before you call for service…
Consumer Support Troubleshooting Tips Operating Instructions Safety Instructions
Installation
Instructions
Problem Possible Cause What To Do
Incomplete cycle or timer automatic load redistribution • Timeradds3minutestocycleforeachrebalance.
not advancing 11or15rebalancesmaybedone.Thisisnormaloperation.
Donothing;themachinewillfinishthewashcycle.
Pump clogged •Seepage13onhowtocleanthePumpFilter.
Drain hose is kinked or • Straightendrainhoseandmakesurewasherisnot
improperly connected sittingonit.
Household drain may • Checkhouseholdplumbing.Youmayneedtocall
be clogged aplumber.
Drain hose siphoning; drain hose • Ensurethereisanairgapbetweenhoseanddrain.
pushed too far down the drain
Loud or unusual noise; Cabinet moving • Washerisdesignedtomove1/4″toreduceforces
vibration or shaking transmittedtothefloor.Thismovementisnormal.
all rubber leveling legs are not • Pushandpullonthebackrightandthenbackleftofyour
firmly touching the floor washertocheckifitislevel.Ifthewasherisuneven,adjust
therubberlevelinglegssotheyareallfirmlytouchingthe
floorandlockedinplace.Yourinstallershouldcorrectthis
problem.
Unbalanced load • Opendoorandmanuallyredistributeload.Tocheck
machine,runrinseandspinwithnoload.Ifnormal,
unbalancewascausedbyload.
Pump clogged •Seepage13onhowtocleanthePumpFilter.
No power/washer not Washer is unplugged • Makesurecordispluggedsecurelyintoaworkingoutlet.
working or dead Water supply is turned off • Turnbothhotandcoldfaucetsfullyon.
Circuit breaker/fuse is •Checkhousecircuitbreakers/fuses.Replacefusesor
tripped/blown resetbreaker.Washershouldhaveseparateoutlet.
automatic self system checks •Firsttimethewasherispluggedin,automaticchecks
occur.Itmaytakeupto20secondsbeforeyoucanuse
yourwasher.Thisisnormaloperation.
Snags, holes, tears, rips Overloaded • Donotexceedmaximumrecommendedloadsizes.
or excessive wear Seerecommendedmaximumloadsizesonpage11.
Pens, pencils, nails, screws or •Removelooseitemsfrompockets.
other objects left in pockets
Pins, snaps, hooks, sharp • Fastensnaps,hooks,buttonsandzippers.
buttons, belt buckles, zippers
and sharp objects left in pockets
Control time wrong this is normal • Duringspinthewashermayneedtorebalancetheload
or changes sometimestoreducevibrations.Whenthishappens,
theestimatedtimeisincreasedcausingtimeleftto
increaseorjump.
Not enough water this is normal • Horizontalwashersdonotrequirethetubtofillwithwater
liketop-loadwashers.
Washer pauses or has Pump clogged • Seepage13onhowtocleanthePumpFilter.
to be restarted, or washer
door is locked and will
not open
Door unlocks or this is normal • Front-loadwashersstartupdifferentlythantop-load
press STaRT and machine washers,andittakes30secondstocheckthesystem.
doesn't operate Thedoorwilllockandunlock.
Incorrect operation • Simplyopenandclosethedoorfirmly;thenpressSTaRT.
Water does not enter automatic self system checks • AfterSTaRTispressed,thewasherdoesseveralsystem
washer or enters slowly
checks.Waterwillflow60secondsafter
STaRT
ispressed.
Water supply is turned off •Turnonbothhotandcoldfaucetsfully.
Water valve screens are •
Turnoffthewatersourceandremovethewaterconnection
stopped up
hosesfromtheupperbackofthewasher.Useabrushor
toothpicktocleanthescreensinthemachine.Reconnect
thehosesandturnthewaterback
on.
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