Consumer Support
Troubleshooting Tips
Operating Instructions
Safety Instructions Installation
Instructions
www.geappliances.ca
Problem Possible Cause What To Do
Wrinkling Improper sorting • Avoidmixingheavyitems(likeworkclothes)with
lightitems(likeblouses).
Overloading •Loadyourwashersoclotheshaveenoughroom
tomovefreely.
Incorrect wash cycle • Matchcycleselectiontothetypeoffabricyouare
washing(especiallyforeasycareloads).
repeated washing in • Washinwarmorcoldwater.
water that is too hot
grayed or yellowed not enough detergent •Usecorrectamountofdetergent.
clothes not using HE (high efficiency) •UseHEdetergent.
detergent
Hard water • Usehottestwatersafeforfabric.
•UseawaterconditionerlikeCalgonbrandorinstall
awatersoftener.
Water is not hot enough • Makesurewaterheaterisdeliveringwaterat
120°–140°F(48°–60°C).
Detergent is not • Tryaliquiddetergent.
dissolving
Dye transfer •Sortclothesbycolor.Iffabriclabelstateswash separately,
unstabledyesmaybeindicated.
Colored spots Incorrect use of fabric • Checkfabricsoftenerpackageforinstructionsandfollow
softener directionsforusingdispenser.
Dye transfer •Sortwhites orlightlycoloreditemsfromdarkcolors.
•Promptlyremovewashloadfromwasher.
Water temperature Water supply is improperly •Makesurehosesareconnectedtocorrectfaucets.
is incorrect connected
House water heater is •Makesurehousewaterheaterisdeliveringwater
not set properly at120°–140°F(48°–60°C).
Slight variation this is normal • Duetothemetallicpropertiesofpaintusedforthisunique
in metallic color product,slightvariationsofcolormayoccurduetoviewing
anglesandlightingconditions.
Bad odor inside Washer unused for a long time, • RunaBasketCleancycle.
your washer not using recommended •Inthecaseofstrongodor,youmayneedtorun
quality of HE detergent theBasketCleancyclemorethanonce.
or used too much detergent •Useonlytheamountofdetergentrecommendedonthe
detergentcontainer.
•UseonlyHE(high-efficiency)detergent.
•Alwaysremovewetitemsfromthewasherpromptlyafter
machinestopsrunning.
•Leavethedoorslightlyopenforthewatertoairdry.Close
supervision is necessary if this appliance is used by or
near children. Do not allow children to play on, with or
inside this or any other appliance.
Detergent leak Incorrect placement of • Makesuredetergentinsertisproperlylocatedandfully
detergent insert seated.Neverputdetergentabovemaxline.
this is normal • Itisnormaloperationtoseedetergentleakondoorgasket
about20secondsafterfillingthedispenser.
Improper dispensing of Dispenser clogged •Monthlycleanthedispenserdrawertoremovebuildup
softener or bleach
ofchemicals.
Softener or bleach is filled above • Makesuretohavethecorrectamountofsoftenerorbleach.
the max line
Softener or bleach cap issue •
Makesuresoftenerandbleachcapfordispenserareseated
ortheywillnotwork
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