4.1 Troubleshooting

4.1Troubleshooting

4.1.1Troubleshooting

Problem

 

 

 

Remedy

 

 

 

 

 

 

I cannot make calls using the telephone.

The telephone is locked.

 

 

 

 

Unlock your telephone. (

1.3.44 Extension

 

 

 

 

Lock, 2.1.6 Remote Extension Lock)

 

 

 

 

Some features do not function.

System management may restrict certain features.

 

 

 

Consult your manager or dealer.

 

 

 

 

 

 

 

I cannot make calls to other extensions

An idle or assigned outside (CO) line is being

using a proprietary telephone (PT).

seized. The line seized when going off-hook was

 

changed in personal settings. (

3.1.2 Personal

 

Feature Assignment—LinePreference—Outgoing)

 

 

 

If this setting has been changed, press the

 

 

 

 

INTERCOM button after going off-hook, and then

 

follow the instructions.

 

 

 

 

 

My new telephone does not function

The previous extension's settings have not been

correctly.

cleared.

 

 

 

 

 

Clear the settings and then program your desired

 

 

 

 

settings again. (

1.3.43 Extension Feature Clear,

 

3.1.2 Personal Feature Assignment, 3.1.3 Flexible

 

Button Assignment)

 

 

 

 

 

My PT does not have the button needed

Some models do not have certain feature buttons.

to perform a certain operation.

 

 

Customize a flexible button to function as the

 

 

 

 

desired button. (

3.1.3 Flexible Button

 

Assignment)

 

 

 

 

 

Enter the specified feature number instead of

 

 

 

 

pressing the feature button. (

1.1.1 Before

 

Operating a Telephone)

 

 

 

 

 

 

When I try to make an outside (CO) line

The telephone is locked.

 

call, I hear a reorder tone, or the display

 

 

Unlock your telephone. (

1.3.44 Extension

shows "Restricted".

 

 

Lock, 2.1.6 Remote Extension Lock)

 

Toll Restriction (TRS) is activated.

Consult your manager or dealer. ( 1.3.85 Toll

Restriction (TRS))

An account code is required. ( 1.3.90 Walking COS, 1.3.2 Account Code Entry)

168 Operating Manual

Page 168
Image 168
Panasonic KX-TA824 manual Troubleshooting, Toll Restriction TRS is activated