Panasonic KX-TA824

Operating Manual 135

Section 2

Operator/Manager Operation

This chapter shows the operator and the manager extension

how to control the other extensions or the PBX. Your PBX

supports one manager (extension jack 01) and one operator.

Contents

Main Feature Highlights 1.3.7 Built-in Voice Message (BV) 1.3.88 Voice Mail Integration 1.3.57 Local Carrier-based Voice Mail Service 1.1.1 Before Operating a Telephone Built-in Voice Message Voice Mail Integration !! !! 1.1.1 Before Operating a Telephone 1.3.34 Direct Inward System Access (DISA) For more details, consult your dealer. Advanced Hybrid System 3-level Automated Attendant Important Information WARNING IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS Attention 1. 2. 3. For Future Reference F.C.C. REQUIREMENTS AND RELEVANT INFORMATION 1. 2. 3. 4. CAUTION WARNING Table of Contents Page 2 Operator/Manager Operation............................................................. 135 3 Customizing Your Phone & PBX ....................................................... 153 Page 1.1 Before Operating a Telephone 1.1.1 Before Operating a Telephone What Kind of Telephone Can Be Used? Feature Numbers Tone Using a Navigator Key/Volume Key (depending on the type of your PT) Examples Restrictions Icon Descriptions Up When You Use a Panasonic Proprietary Telephone Fixed Buttons Customized Buttons Page Page How to Follow the Steps An example system operation procedure is shown below. Intercom Call 1.1 Before Operating a Telephone Connection Example This diagram shows devices that can be connected. Telephone Company 1.2 Basic Operations 1.2.1 Making Calls Intercom Call Line Access, Outside (CO) Line Page 1.2.2 Receiving Calls When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes. 1.3 Telephone Features 1.3.1 Absent Message To cancel 7 5 To confirm 1.3.2 Account Code Entry Page 1.3.3 Alternate CallingRing/Voice To switch the calling method 1.3.4 Answering, Direct Outside (CO) Line Ring Ring Hello OR After dialing an extension number 1.3.5 Automatic Callback Busy (Camp-on) To set for both an outside (CO) line call and an intercom call While hearing a busy tone To answer a callback ring set for a busy extension 1.3.6 Background Music (BGM) To answer a callback ring set for a busy outside (CO) line To cancel the callback ring (Automatic Callback Busy Cancel) While hearing a callback ring 1.3.7 Built-in Voice Message (BV) Page Recording, Playing, or Erasing Personal BV Outgoing Messages To record PT/SLT 2 3 17 To play back PT/SLT 2 37 PT/SLT 2 3 07 Forwarding Your Calls to Built-in Voice Message Leaving, Playing, or Erasing Voice Messages To leave a voice message in a user's personal message area To leave a voice message in the common message area From an Outside Telephone/PT/SLT From an Outside Telephone 2 5 17 another To play back all voice messages in a voice message area To erase all voice messages in a voice message area 2 5 27 2 57 To play back and/or erase voice messages from an outside telephone From an Outside Telephone * Page 1.3.8 Busy Station Signaling (BSS) 1.3.9 Call Forwarding (FWD)SUMMARY While hearing a busy tone after dialing an extension number Page 1.3.10 Call Forwarding (FWD)All Calls 1.3.11 Call Forwarding (FWD)Busy/No Answer 1.3.12 Call Forwarding (FWD)Follow Me 1.3.13 Call Forwarding (FWD)To Outside (CO) Line 1.3.14 Call Forwarding (FWD)CANCEL 1.3.15 Call Hold Page 1.3.16 Call Hold, Exclusive 1.3.17 Call Hold Retrieve You can retrieve a call that has been put on hold at the holding extension or by another extension. To retrieve an intercom call put on hold (General Call Hold) by another extension At the holding extension To retrieve an outside (CO) line call put on hold (General Call Hold) by another extension 1.3.18 Call Log, Incoming To check the number of logged calls To view caller information and call back a caller When the Caller ID IndicationPersonal/Common button is lit To erase caller information While viewing caller information Display PT Page To set/cancel logging of caller information when answering a call 7 3 8 Page 1.3.19 Call Log Display Lock, Incoming in the Personal Area 1.3.20 Call Park To park a call 2 5 To retrieve (Call Park Retrieve) PT/SLT 1.3.21 Call Pickup, Directed 1.3.22 Call Pickup, Group 4 0 1.3.23 Call Pickup Deny 2 7 1.3.24 Call Retrieving from a TAM (Telephone Answering Machine) 1.3.25 Call Splitting While the TAM is answering a call SLT 1.3.26 Call TransferTo Extension To transfer with a one-touch operation (One-touch Transfer) To transfer 1.3.27 Call TransferTo Outside (CO) Line Page 1.3.28 Call Waiting To disconnect the current call and then talk to the new party To set/cancel for outside (CO) line calls To set/cancel for intercom/doorphone calls 3 1 7 SLT 1.3.29 Call Waiting Caller ID To disconnect the current call and then talk to the new party To hold the current call and then talk to the new party While hearing a call waiting tone and viewing caller information 1.3.30 Call Waiting from the Telephone Company PT SLT While hearing a call waiting tone While hearing a call waiting tone 1.3.31 Conference To establish a 3-party conference call To disconnect one party and then talk to the other To put the third party on hold and talk to the original party To leave a 3-party conference call When you are talking with 2 extensions or one extension and one outside party 1.3.32 Conference, Unattended To leave a conference call and establish an unattended conference call When you are talking with 2 outside parties To return while others are talking 1.3.33 Data Line Security 1.3.34 Direct Inward System Access (DISA) 3 07 To call an extension DISA extension no. From an Outside Telephone In No Security Mode/Trunk Security Mode From an Outside Telephone Page 1.3.35 Do Not Disturb (DND) 1.3.36 Do Not Disturb (DND) Override While hearing the DND tone 1.3.37 Door Open From an enabled extension 5 5 From an extension that is on a call with a doorphone 1.3.38 Doorphone Call To call from the doorphone To answer a call from a doorphone Doorphone To call a doorphone 1.3.39 Emergency Call 3 1 1.3.40 Executive Busy OverrideExtension To join an intercom call PT/SLT While hearing a busy tone To disconnect one party and talk with another when one of the parties is an outside party To leave the conference call 1.3.41 Executive Busy OverrideOutside (CO) Line To join an outside (CO) line call To leave the conference call To disconnect one party and talk with another when one of the parties is an outside party 1.3.42 Executive Busy Override Deny 3 37 1.3.43 Extension Feature Clear 1.3.44 Extension Lock 9 7 Page 1.3.45 External Feature Access (EFA) <Example> To hold the current call and then talk to the new party 1.3.46 Flash/Recall PT SLT During a conversation with an outside party During a conversation with an outside party 1.3.47 Hands-free Answerback While hearing any tone, dialing, or talking 1.3.48 Hands-free Operation To switch from the handset to hands-free mode During a conversation using the handset To switch from hands-free mode to the handset 1.3.49 Headset Operation To talk using the headset During a conversation in hands-free mode 1.3.50 Hot Line To store a phone number desired phone no. 7 SLT 1.3.51 Intercom Call 1.3.52 Line Access, Outside (CO) LineSUMMARY 1.3.53 Line Access, Automatic To select an idle outside (CO) line automatically PT/SLT To select an idle unassigned outside (CO) line 1.3.54 Line Access, Outside (CO) Line Group PT/SLT PT 1.3.55 Line Access, S-CO Line 1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only) Before operating To set/cancel the LCS password Page Hands-free Mode Private Mode Stop monitoring Answer the call Monitor Monitor No operation 1.3.57 Local Carrier-based Voice Mail Service To listen to messages 1.3.58 Lockout When the Message/Ringer Lamp is lit and an S-CO button flashes red at moderate speed 1.3.59 Log-in/Log-out To set Log-in/Log-out 7 3 6 1.3.60 Message Waiting Leaving a Message Waiting Indication To leave a message waiting indication PT When the called extension is busy or does not answer To leave/cancel a message waiting indication To cancel a message waiting indication using the MESSAGE button Calling Back a Caller Who Left an Indication To check a received message and call back PT/SLT desired To cancel all message waiting indications left at your extension 1.3.61 Message Waiting for Another Extension To check a received message and call back To cancel all message waiting indications left at another extension 1.3.62 Message Waiting for Another Extension Lock To lock/unlock message waiting indications 1.3.63 Microphone Mute 1.3.64 One-touch Dialing 1.3.65 Operator Call 1.3.66 PagingSUMMARY 1.3.67 PagingAll Extensions 1.3.68 PagingAll Extensions & External 3 3 0 PT/SLT 3 3 1.3.69 PagingExternal 1.3.70 PagingGroup 3 4 1.3.71 Paging and Transfer 3 3 0 4 3 1.3.72 Paging Answer 1.3.73 Paging Deny 3 4 To refuse/accept paging announcements 1.3.74 Paralleled Telephone 7 3 4 1.3.75 Personal Speed Dialing To store a phone number To confirm desired phone no. personal speed dialing no. personal speed dialing no. 1.3.76 Power Failure Transfer 1.3.77 Pulse to Tone Conversion 1.3.78 Redial, Last Number 1.3.79 Redial, Saved Number During a conversation or while hearing a busy tone To save 8 0 1.3.80 Room Monitor 3 57 To monitor To monitor through a doorphone To talk with a person in the monitored room extension no. doorphone no. 1.3.81 Secret Dialing To stop a monitor temporarily while on-hook 3 57 1.3.82 System Speed Dialing When storing the phone number 1.3.83 Time Service 0 1 0 2 1.3.84 Timed Reminder Page 1.3.85 Toll Restriction (TRS) 1.3.86 Toll Restriction (TRS) Override by Account Code 1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only) To record into your mailbox (2-way Record) To record into another mailbox (2-way Transfer) 1.3.88 Voice Mail Integration Page To listen to messages 87 444444 1.3.89 Voice Mail Transfer (Voice Mail APT Integration only) To transfer a call to a mailbox 1.3.90 Walking COS At another extension Page Page 2.1 Operator/Manager Service Features 2.1.1 Call Log, Incoming in the Common AreaCLEAR ALL 2.1.2 Call Log Display Lock, Incoming in the Common Area 7 0 2.1.3 Common BV Outgoing Messages 2.1 Operator/Manager Service Features To record To play back 2 27 common BV OGM no. 2 common BV OGM no. 2.1.4 Manager Programming (Manager only) 2 27 2.1 Operator/Manager Service Features 2.1.5 Outgoing Message (OGM) for DISA To record OGMs for DISA To play back OGMs for DISA DISA OGM no. DISA OGM no. To erase OGMs for DISA To record OGMs for 3-level AA * To play back OGMs for 3-level AA * 4 * 2.1.6 Remote Extension Lock Page 2.1.7 System Feature Assignment 8 7 * 2.1.8 The 301st Call Log, Incoming in the Common Area Treatment To disregard the newest call/overwrite the oldest call in the common area call log 2.1.9 Time Service To change the time service mode manually 3 77 87 2 3 To return to automatic mode after changing the time service mode manually To confirm the current time service mode 2.1.10 Timed Reminder, Remote (Wake-up Call) Page Page Page Page 3.1 Personal Programming 3.1.1 Programming Information 3.1.2 Personal Feature Assignment Personal Programming Page Personal Programming Data Reset To return features to default Self-extension Number Confirmation 3.1.3 Flexible Button Assignment Page To confirm a button setting 1234 [ 123 4567 ] 3.1 Personal Programming To clear a button setting 3.2 System Programming (Manager Programming) 3.2.1 Programming Information Icon Descriptions 3.2 System Programming (Manager Programming) Procedure The basic steps are shown below. 3.2.2 System Programming (Manager Programming) [001] System Speed Dialing Number manager password 0 0 1 NEXT [011] System Speed Dialing Name [512] DISA Security Code 1234 [ 123 4567 ] [530] DISA Security Code Digits Entering Characters a) b) c) d) Ann 2 6(5 times) 6(5 times) Page 4.1 Troubleshooting 4.1.1 Troubleshooting Page Page 4.2 Feature Number Table 4.2.1 Feature Number Table Page Page Page Page Page 4.3 Tone List 4.3.1 Tone List While On-hook Ring Tone Patterns Doorphone Chime Patterns When Going Off-hook Dial T ones Tone 1 Tone 2 Tone 3 Tone 4 When Making Calls While Off-hook When Talking to an Outside Party When Setting the Features or Programming Tone 3 (Hold Alarm Tone) Warning Tone Confirmation T ones Tone 1 Tone 2 Page Page Symbols Numerics A B C G H I L M T U V W Y