GE GFE28HSHSS, GFE28HGHBB Before you call for service…, Problem, Possible Causes, What to Do

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What to Do
Water filter indicated as installed	Water filter installed backward or is	Check for leak. If no leak is present,
incorrectly or a leak is present on LCD	leaking.	remove filter/bypass plug, rotate 180°
screen.		and reinstall.
Water filter indicator light	Filter timer has not been reset or filter	Internal Dispense models:
remains lit after replacing filter	is installed backward.	-Press and hold reset button for 3 seconds
		External Dispense models:
		-Remove filter and rotate 180 degrees
		and reinstall.
Water filter indicator light is not lit	This is normal. This indicator will turn	See About the Water Filter for more
	on to tell you that you need to replace	information.
	the filter soon.
Handle is loose/handle has a gap.	Handle needs adjusting	See Attach Fresh Food Handle and
		Attach the Freezer Handle sections for
		detailed instructions.
Refrigerator beeping	This is door alarm	-Turn off or disable with door closed
		-If door open and alarm is sounding, you
		can only snooze the alarm
Not cooling	The cooling system is off	See About Controls.
Water has poor taste/odor*	Water dispenser has not been used	Dispense water, until all water in system
	for a long time	is replenished.
Water in glass is warm*	Normal when refrigerator is first	Wait 24 hours for the refrigerator to
	installed	completely cool down.
	Water dispenser has not been used	Dispense water, until all water in system
	for a long time	is replenished
	Water system has drained	Allow several hours for replenished
		supply to chill
Water dispenser does not work*	Water supply line turned off or not	See Installing the Water Line
	connected
	Water filter clogged or filter/bypass	Replace filter cartridge or remove filter
	plug not installed	and install bypass plug
	Air may be trapped in the water	Press the dispenser arm for at least 5
	system	minutes.
	Water in reservoir is frozen because	Set the refrigerator control to a warmer
	the controls are set too cold	setting and wait 24 hours. If the water
		does not dispense after 24 hours, call for
		service
Water spurting from dispenser*	Newly installed filter cartridge	Run water from the dispenser for 5
		minutes (about 2 gallons)

*Select Models Only

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