GE GFE28HMHES, GFE28HGHBB com or calling 800.ge.CARES, Truth or Myth?, Answer, Explanation

Before you call for service, review the detailed troubleshooting tips in the Owner’s SERVICE manual. If needed, service can be scheduled by visiting us online GEAppliances.

com or calling 800.ge.CARES 800.432.2737

Truth or Myth

Truth or Myth?	Answer	Explanation
The refrigerator water filter may require replacement	TRUE	The water filter indicator will indicate the need to replace the water
prior to six months		filter every six months or 170 gallons of water dispensed (select models
		only). Water quality varies from city to city. If water flow from the
		dispenser slows, or ice production decreases, the water filter should be
		replaced, even though the filter indicator may not indicate the need for
		replacement.
The automatic ice maker in my refrigerator will	MYTH	The refrigerator must be connected to water, and the ice maker must be
produce ice when the refrigerator is plugged in to a		turned on. Make sure the ice maker is turned on, only after the water line
power receptacle.		is connected and water is turned on. The ice maker can be turned on/
		off from the controls and ensure the ice maker is on, as indicated on the
		refrigerator control panel. See About the Automatic Ice Maker.
After the refrigerator has been plugged in and	MYTH	The water dispenser tank located inside the refrigerator stores water
connected to water, I will immediately have unlimited		for dispensing. The water in this tank requires 24 hours to chill after
chilled water available from the water dispenser.		installation. High usage conditions will not allow time for the water to
		chill.
After water dispenses, a few drops of water are	TRUE	A few drops of water may fall from the dispenser, after the dispenser
normal.		paddle has been released. To minimize the drops, remove the glass
		slowly from the dispenser.
I will never see frost inside the freezer compartment.	MYTH	Frost inside the freezer typically indicates that the door is not properly
		sealed, or has been left open. If frost is found, clear the frost using a
		plastic spatula and towel, then check to ensure that no food packages
		or containers are preventing the freezer door from closing. Check the
		refrigerator control panel to ensure the door alarm is on.
When the refrigerator is installed, or after replac-	TRUE	A newly installed refrigerator or water filter contains air in the water lines.
ing the water filter, I must dispense water for five		Press the dispenser paddle and dispense cold water for at least 5 minutes
minutes.		to remove air from the water line, and flush the filter.
To fill the ice bucket to the maximum capacity, I	TRUE	Dispensing 3-4 cubes 12 hours and 18 hours after installation, allows ice
should dispense 12 and 18 hours after installation.		to disperse within the ice bucket, which in turns calls on the ice maker to
		produce additional ice. Normal ice production = 100 cubes in 24 hours.
I can use the water filter bypass plug to determine if	TRUE	Decrease in flow from the water dispenser, or decreased ice production,
the filter requires replacement.		may indicate the need to replace the water filter. Install the water filter
		bypass plug (provided with the refrigerator), and check flow from the
		dispenser. If water flow returns to normal with the bypass plug in place,
		replace the water filter.
The top of the refrigerator doors will always be	MYTH	Several things can affect the fresh food door alignment, including the
aligned.		floor the refrigerator is installed on and loading of doors. If the top of
		the fresh food doors are not aligned, use a 1/4” allen wrench to adjust
		the right/left hand door. The adjustment screw is located on the bottom
		right or left hand side of the door; open the freezer door to access the
		screw. On some models, the left hand fresh food door may be raised using
		spacers. Call 800-GECARES to obtain the spacers.
Refrigerator door handles can be easily tightened.	TRUE	If door handles are loose or have a gap, the handle can be adjusted using
		a 1/8” allen wrench, on set screws located on the ends of the handles.
There may be odor and taste problems with your ice.	TRUE	After starting the ice maker throw away 24 hours of ice production to
		avoid odor and taste problems.
I can make fine adjustments to the fresh food doors	TRUE	If the fresh food doors are not aligned, use a 1/4” Allen wrench to adjust
to align them.		the right hand door. The adjustment screw is located on the bottom of the
		right door. Open the freezer door to access. The left hand fresh food door
		may be raised using spacers. Call 800-GECARES to obtain the spacers.
Door handles should always be removed for	MYTH	Check chart on reverse side of this instruction. If the doors must be
installation.		removed do not remove the handles, or if the refrigerator will fit easily
		through the passage way opening. Adjust handles that are loose or have
		a gap, by adjusting 1/8” set screws on either end of handles.
		40