Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Oven temperature

 

Oven thermostat

See the Adjust the oven thermostat—Do it yourself!

too hot or too cold

 

needs adjustment.

section.

 

 

 

 

 

Oven will not work

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

 

 

inserted in the electrical outlet.

grounded outlet.

 

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

 

blown or the circuit

 

 

 

breaker tripped.

 

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the oven section.

 

 

 

 

 

 

 

Oven too hot.

Allow the oven to cool to below locking temperature.

 

 

 

 

 

Food does not bake

 

Oven controls improperly set.

See the Using the oven section.

or roast properly

 

 

 

 

 

Rack position is incorrect

See the Using the oven section.

 

 

 

 

or the rack is not level.

 

 

 

 

 

 

 

Incorrect cookware or

See the Using the oven section.

 

 

cookware of improper

 

 

 

size being used.

 

 

 

 

 

 

 

Oven thermostat needs

See the Adjust the oven thermostat—Do it yourself!

 

 

adjustment.

section.

 

 

 

 

Food does not broil

 

Oven controls improperly set.

Make sure you touch the BROIL HI/LO pad.

properly

 

 

 

 

 

Improper rack position

See the Broiling Guide.

 

 

 

 

being used.

 

 

 

 

 

 

Cookware not suited for broiling. Use the broiling pan and grid that came with your range.

 

 

 

 

 

 

The probe is plugged into the

Unplug and remove the probe from the oven.

 

 

outlet in the oven (on some models).

 

 

 

 

 

 

Aluminum foil used on the

See the Using the oven section.

 

 

the broiling pan and grid has

 

 

 

not been fitted properly and

 

 

 

slit as recommended.

 

 

 

 

 

 

 

In some areas the power

Preheat the broil element for 10 minutes.

 

 

(voltage) may be low.

Broil for the longest period of time recommended

 

 

 

 

in the Broiling Guide.

 

 

 

 

Storage drawer

 

Rear drawer support is

Reposition the drawer. See the Storage Drawer

is crooked

 

on top of the guide rail.

Removal instructions in the Care and cleaning of

 

 

 

 

your range section.

 

 

 

 

Check to make sure drawer is properly seated

 

 

 

 

if removed.

 

 

 

 

Storage drawer

 

Power cord may be

Reposition the drawer and power cord. See the

won’t close

 

obstructing drawer

Storage Drawer Removal instructions in the Care and

 

 

in the lower back

cleaning of your range section.

 

 

of the range.

 

 

 

 

 

 

 

Rear drawer support is

Reposition the drawer. See the Storage Drawer

42

 

on top of the guide rail.

Removal instructions in the Care and cleaning of

 

 

 

your range section.

 

 

 

 

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GE JCB968 Oven temperature, Too hot or too cold, Oven will not work, Food does not bake, Or roast properly, Properly

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