GE JCB968, JCB905 Before you call for service…, Consumer, Problem, Possible Causes, What To Do

Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Control signals after	You forgot to enter a	• Touch the BAKE pad and desired temperature or
entering cooking time	bake temperature or	the SELF CLEAN STD/LO pad and desired clean time.
or start time	cleaning time.
Display goes blank	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit
	breaker tripped.
	The clock is in the	• See the Special features of your oven control section.
	black-out mode.
Display flashes	Power failure.	• Reset the clock.
Unable to get the	Oven control pads were	• The BROIL HI/LO and BAKE pads must be touched at
display to show “SF”	not touched properly.	the same time and held for 3 seconds.
“Probe” appears in	This is reminding you to	• Enter a probe temperature.
the display	enter a probe temperature
(on some models)	after plugging in the probe.
Power outage,	Power outage or surge.	• Reset the clock. If the oven was in use, you must reset
clock flashes		it by touching the CLEAR/OFF pad, setting the clock
		and resetting any cooking function.
Steam from the vent	When using the convection	• This is normal.
	feature, it is normal to see
	steam coming out of the oven
	vent. As the number of racks
	or amount of food being
	cooked increases, the amount
	of visible steam will increase.
“Burning” or “oily”	This is normal in a new oven	• To speed the process, set a self-clean cycle for a
odor emitting from	and will disappear in time.	minimum of 3 hours. See the Using the self-cleaning
the vent		oven section.
Strong odor	An odor from the insulation	• This is temporary.
	around the inside of the oven
	is normal for the first few times
	the oven is used.
Fan noise	A convection fan may	• This is normal. To maximize cooking evenness,
	automatically turn on	the fan is designed to operate in both directions,
	and off.	with a pause in between.
Oven racks are	The shiny, silver-colored	• Apply a small amount of vegetable oil to a paper
difficult to slide	racks were cleaned in a	towel and wipe the edges of the oven racks with
	self-clean cycle.	the paper towel. Do not spray with Pam® or other
		lubricant sprays.

Consumer

No power supply from convenience outlet on top of backguard (on some models)

Small appliance plug is not	• Make sure the small appliance plug is properly
completely inserted in the	inserted.
convenience outlet.
The backguard is too hot	• Allow the range to cool, then reset the circuit
and the convenience outlet	breaker by pressing the switch located near the
breaker has tripped.	convenience outlet.

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