Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

Control signals after

 

You forgot to enter a

Touch the BAKE pad and desired temperature or

entering cooking time

 

bake temperature or

the SELF CLEAN STD/LO pad and desired clean time.

or start time

 

cleaning time.

 

 

 

 

 

Display goes blank

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

 

blown or the circuit

 

 

 

breaker tripped.

 

 

 

 

 

 

 

The clock is in the

See the Special features of your oven control section.

 

 

black-out mode.

 

 

 

 

 

Display flashes

 

Power failure.

Reset the clock.

 

 

 

 

Unable to get the

 

Oven control pads were

The BROIL HI/LO and BAKE pads must be touched at

display to show “SF”

 

not touched properly.

the same time and held for 3 seconds.

 

 

 

 

“Probe” appears in

 

This is reminding you to

Enter a probe temperature.

the display

 

enter a probe temperature

 

(on some models)

 

after plugging in the probe.

 

 

 

 

 

Power outage,

 

Power outage or surge.

Reset the clock. If the oven was in use, you must reset

clock flashes

 

 

it by touching the CLEAR/OFF pad, setting the clock

 

 

 

and resetting any cooking function.

 

 

 

 

Steam from the vent

 

When using the convection

This is normal.

 

 

feature, it is normal to see

 

 

 

steam coming out of the oven

 

 

 

vent. As the number of racks

 

 

 

or amount of food being

 

 

 

cooked increases, the amount

 

 

 

of visible steam will increase.

 

 

 

 

 

“Burning” or “oily”

 

This is normal in a new oven

To speed the process, set a self-clean cycle for a

odor emitting from

 

and will disappear in time.

minimum of 3 hours. See the Using the self-cleaning

the vent

 

 

oven section.

 

 

 

 

Strong odor

 

An odor from the insulation

This is temporary.

 

 

around the inside of the oven

 

 

 

is normal for the first few times

 

 

the oven is used.

 

 

 

 

 

Fan noise

 

A convection fan may

This is normal. To maximize cooking evenness,

 

 

automatically turn on

the fan is designed to operate in both directions,

 

 

and off.

with a pause in between.

 

 

 

 

Oven racks are

 

The shiny, silver-colored

Apply a small amount of vegetable oil to a paper

difficult to slide

 

racks were cleaned in a

towel and wipe the edges of the oven racks with

 

 

self-clean cycle.

the paper towel. Do not spray with Pam® or other

 

 

 

lubricant sprays.

Consumer

No power supply from convenience outlet on top of backguard (on some models)

Small appliance plug is not

Make sure the small appliance plug is properly

completely inserted in the

inserted.

convenience outlet.

 

 

 

The backguard is too hot

Allow the range to cool, then reset the circuit

and the convenience outlet

breaker by pressing the switch located near the

breaker has tripped.

convenience outlet.

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GE JCB968 Control signals after, Or start time, Display goes blank, See the Special features of your oven control section

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