Before you call for service…

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Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem

Possible Causes

What To Do

Burners do not light

Plug on range is not

On models with electric ignition, make sure electrical

 

completely inserted in

plug is plugged into a live, properly grounded outlet.

 

the electrical outlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Burner holes on the side

Remove the burners and clean them with a safety pin

 

or around the top of the

or paper clip. Make sure you do not enlarge the holes.

 

burner may be clogged.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Burners may not be fitted

Remove the burners and reinstall them properly.

 

correctly onto the mounting

 

 

 

 

 

 

 

 

brackets.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Burners have yellow or

The combustion quality of

Use the illustrations below to determine if your burner

yellow-tipped flames

burner flames needs to be

flames are normal. If burner flames look like A, call for

 

determined visually.

service. Normal burner flames should look like B or C,

 

 

depending on the type of gas you use. With LP gas, some

 

 

yellow tipping on outer cones is normal.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A–Yellow flames

B–Yellow tips

C–Soft blue flames

Call for service

on outer cones

Normal for

 

Normal for LP gas

natural gas

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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support

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GE JGP321, JGP319 Before you call for service…, Burners do not light, Burners have yellow or, Yellow-tipped flames

JGP321, JGP319 specifications

General Electric (GE) has long been a trusted name in home appliances, and their JGP319 and JGP321 gas cooktops are prime examples of modern kitchen ingenuity. Both models are designed with the home chef in mind, offering a blend of aesthetic appeal, technological advancements, and user-friendly features.

The GE JGP319 and JGP321 gas cooktops are equipped with four sealed burners, providing a range of cooking options for various culinary creations. The sealed burners not only enhance safety but also facilitate easy cleaning, as spills are contained within the burner area. The JGP319 model delivers up to 11,500 BTUs, while the JGP321 offers an impressive maximum output of 15,000 BTUs on its high-heat burner. This robust heat capacity allows users to achieve rapid boiling and swift cooking, making it ideal for busy kitchens.

Both cooktops feature heavy-duty cast iron grates, which offer superior durability and stability for pots and pans. The continuous grate design allows cookware to slide effortlessly from burner to burner, enhancing the cooking experience. This feature is particularly appreciated by chefs who often juggle multiple pots simultaneously.

In terms of aesthetics, the JGP319 and JGP321 are finished with a sleek stainless steel surface, which not only adds a modern touch to any kitchen but is also resistant to stains and easy to maintain. The low-profile design creates a seamless look that integrates well into any countertop, allowing for a polished appearance.

Safety is paramount in kitchen appliances, and GE does not compromise on this front. Both models come equipped with automatic reignition systems, ensuring that burners relight automatically if they are accidentally extinguished. Additionally, the cooktops feature a built-in cooktop timer, allowing users to monitor cooking times and avoid overcooking.

Another key characteristic of the JGP319 and JGP321 is their compatibility with a variety of cooking styles and preferences. They support a range of cookware types, including traditional pans as well as griddles and woks, ensuring versatility in meal preparation.

In conclusion, the GE JGP319 and JGP321 gas cooktops are exceptional choices for anyone seeking a reliable, stylish, and functional cooking solution. With their powerful burners, user-friendly design, and safety features, they stand out as industry leaders in the realm of gas cooktops. Whether you're a novice or a seasoned chef, these models are engineered to enhance your cooking experience, making them worthwhile investments for any kitchen.