Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem | Possible Causes | What To Do | ||||||
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Burners have yellow or | The combustion quality of | • Use the illustrations below to determine if your burner | ||||||
| burner flames needs to be | flames are normal. If burner flames look like A, call for | ||||||
| determined visually. | service. Normal burner flames should look like B or C, | ||||||
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| depending on the type of gas you use. With LP gas, some | ||||||
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| yellow tipping on outer cones is normal. | ||||||
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Call for service | on outer cones | Normal for natural |
| Normal for LP gas | gas |
| Burner parts not replaced | • | See Care and cleaning of the cooktop section. |
| correctly. |
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Control knobs | Controls improperly set. | • | To turn from the OFF position, push the knob in |
will not turn |
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| and then turn. The knob can only be turned in a |
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| counterclockwise direction. When the knob is at any |
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| other position, it can be turned in either direction |
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| without being pushed in. |
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Burners do not light | Plug on cooktop is not | • | Make sure electrical plug is plugged into a live, properly |
| completely inserted in the |
| grounded outlet. |
| electrical outlet. |
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| Gas supply not connected | • | See the Installation Instructions section. |
| or turned on. |
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| A fuse in your home may be | • | Replace the fuse or reset the circuit breaker. |
| blown or the circuit breaker |
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| tripped. |
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| Igniter orifice in burner body | • | Remove the obstruction. |
| may be clogged. |
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| Burner parts not replaced | • | See the Care and cleaning of the cooktop section. |
| correctly. |
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| Hole in burner top behind | • | Use a small sewing needle to unplug. |
| the igniter may be clogged. |
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Ticking sound persists | Be sure the knob is in the | • | Remove knob by pulling it straight off the stem and |
after burner is turned off | OFF position. |
| check the bottom of the knob for any |
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Burner flames very | Improper air to gas ratio. | • | If cooktop is connected to LP gas, contact the person |
large or yellow |
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| who installed your cooktop or made the conversion. |
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Fan does not work | The vent is not fully extended. • | See the Installation Instructions section. | |
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| The fan control knob is | • | Turn knob in clockwise direction to turn fan on. |
| improperly set. |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
