Problem | Possible Causes | What To Do |
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Safety
Flames too high or too low at the LOW setting
Adjust the low flame setting.
NOTE: The right side LOW flames should be smaller than the left side, because the left side can accommodate the grill burner. Do not adjust the left side unless you do not have a grill module.
1Light the top burners and
continue turning all of the surface knobs to LOW.
2 Remove all 4 knobs.
3 With a small
counterclockwise to increase flame size. Adjust until the flame
is about the same height as the top of the burner.
4 Replace the knobs.
Instructions Operating
Sparking sound persists | Be sure the knob is in the | • | Remove knob by pulling it straight off the stem and | |
after burner is turned off | OFF position. |
| check the bottom of the knob for any buildup of soil. | |
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Occasional | Changing blower speed. | • | This is a typical electrical switching noise. | |
sparking sound |
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| This is normal. |
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Burner flames very | Burner parts not replaced | • | See Care and cleaning of the cooktop section. | |
large or yellow | correctly. |
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Flames are uneven | Burner ports may | • | See the Care and cleaning section. | |
| be clogged. |
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| Flame setting may need | • | See Flames too high or too low at the LOW setting | |
| to be adjusted. |
| in this Troubleshooting Tips section. | |
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Control knobs | Controls improperly set. | • | To turn from the OFF position, push the knob in | |
will not turn |
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| and then turn. The knob can only be turned in a |
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| counterclockwise direction. When the knob is at any |
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| other position, it can be turned in either direction |
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| without being pushed in. |
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Fan does not work | Cord improperly connected | • | Check connections. Turn on power at the fuse box. | |
| or power turned off. |
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Fan comes on | Grill is being used. | • | This is normal. The fan comes on automatically | |
automatically |
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| when the grill is in use. |
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Poor venting | Clogged filter. | • | Clean filter per instructions. | |
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| House too airtight. | • | Open a window slightly to provide fresh air source. | |
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| Wall cap obstructed. | • | Remove blockage from exterior wall cap. | |
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| Wall cap damper door stuck. | • | Check exterior wall cap damper door for free movement | |
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| or obstruction. |
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| Duct length exceeds | • | Reduce number of elbows to simplify duct run. | |
| recommended 100 |
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| equivalent foot maximum. |
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Areas of discoloration | Food spillovers not cleaned | • See the Care and cleaning section. | ||
on the cooktop | before next use. |
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Water won’t boil |
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| • | Cover pan with a lid. |
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| • | Turn the downdraft fan OFF until the water begins to boil. |
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Instructions Care and Cleaning Troubleshooting Tips Consumer Support
