Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions
Before you call for service…
Problem |
| Possible Causes | What To Do |
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No water or ice cube |
| Supply line or shutoff | • Call a plumber. |
production |
| valve is clogged. |
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| Water filter clogged. | •Replace filter cartridge or remove filter and install plug. |
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| Dispenser is LOCKED. | •Press and hold the LOCK pad for 3 seconds. |
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CUBED ICE was selected |
| Last setting was | •A few cubes were left in the crusher from the previous |
but CRUSHED ICE |
| CRUSHED ICE. | setting. This is normal. |
was dispensed |
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(on some models) |
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Refrigerator has odor |
| Foods transmitting | •Foods with strong odors should be tightly wrapped. |
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| odor to refrigerator. | •Keep an open box of baking soda in the refrigerator; |
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| replace every three months. |
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| Interior needs cleaning. | • See Care and cleaning. |
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Moisture forms on |
| Not unusual during | •Wipe surface dry. |
outside of refrigerator |
| periods of high humidity. |
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Moisture collects inside |
| Too frequent or too |
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(in humid weather, air |
| long door openings. |
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carries moisture into |
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refrigerator when doors |
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are opened) |
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Interior light does |
| No power at outlet. | • Replace fuse or reset the breaker. |
not work |
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| Light bulb burned out. | •See Replacing the light bulbs. | |
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Water on kitchen floor or |
| Cubes jammed in chute. | • Poke ice through with a wooden spoon. |
on bottom of freezer |
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Hot air from bottom |
| Normal air flow cooling |
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of refrigerator |
| motor. In the refrigeration |
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| process, it is normal that |
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| heat be expelled in the |
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| area under the refrigerator. |
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| Some floor coverings |
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| are sensitive and will |
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| discolor at these normal |
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| and safe temperatures. |
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Refrigerator never |
| Adaptive defrost keeps | • This is normal. The refrigerator will cycle off after the |
shuts off but the |
| compressor running during | door remains closed for 2 hours. |
temperatures are OK |
| door openings. |
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Refrigerator is beeping |
| Door is open. | • Close door. |
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Door not closing properly |
| Door gasket on hinge side | •Apply paraffin wax to the face of the gasket. |
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| sticking or folding over. |
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| A door bin is hitting a shelf | • Move the door bin up one position. |
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| inside the refrigerator. |
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Actual temperature not |
| Unit just plugged in. | • Allow 24 hours for system to stabilize. |
equal to Set temperature |
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| Door open for too long. | • Allow 24 hours for system to stabilize. | |
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| Warm food added to refrigerator. | • Allow 24 hours for system to stabilize. |
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| Defrost cycle is in process. | • Allow 24 hours for system to stabilize. |
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