Before you call for service…, Troubleshooting Tips, Problem

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Surface elements will not	Improper cookware	• Use pans that are recommended for induction, have
maintain a rolling boil	being used.	flat bottoms and match the size of the surface element.
or cooking is slow

Surface elements do	Cooktop controls	• Check to be sure the correct control is set for the
not work properly	improperly set.	surface element you are using.

Flashing “F”	Wrong pan type.	• Use a magnet to check that cookware is induction
		compatible.

	Pan is too small.	• Flashing “F”—pan size is below the minimum size for
		the element. See the Using the correct size cookware
		section.

	Pan not positioned correctly. • Center the pan in the cooking ring.

Scratches on cooktop	Incorrect cleaning methods	• Use recommended cleaning procedures. See the
glass surface	being used.	Cleaning the glass cooktop section.

	Cookware with rough bottoms	• To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between	before use, and use cookware with smooth bottoms.
	the cookware and the surface
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.

Areas of discoloration	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the cooktop	before next use.

	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light-colored glass	when it is hot. This is temporary and will disappear
	cooktop.	as the glass cools.

Plastic melted to	Hot cooktop came into	• See the Glass surface – potential for permanent damage
the surface	contact with plastic placed	section in the Cleaning the glass cooktop section.
	on the hot cooktop.

Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.

Unresponsive keypad	Keypad is dirty.	• Clean the keypad.

	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.

Before you call for service…

Troubleshooting Tips

Problem

Possible Causes

What To Do

Improper cookware

• Use pans that are recommended for induction, have

maintain a rolling boil

being used.

or cooking is slow

Surface elements do

Cooktop controls

• Check to be sure the correct control is set for the

not work properly

improperly set.

surface element you are using.

Flashing “F”

Wrong pan type.

• Use a magnet to check that cookware is induction

compatible.

Pan is too small.

• Flashing “F”—pan size is below the minimum size for

the element. See the Using the correct size cookware

section.

Pan not positioned correctly. • Center the pan in the cooking ring.

Scratches on cooktop

Incorrect cleaning methods

• Use recommended cleaning procedures. See the

glass surface

Cleaning the glass cooktop section.

• To avoid scratches, use the recommended cleaning

procedures. Make sure bottoms of cookware are clean

(salt or sand) were between

before use, and use cookware with smooth bottoms.

of the cooktop.

Cookware has been slid

across the cooktop surface.

Areas of discoloration

Food spillovers not cleaned

• See the Cleaning the glass cooktop section.

on the cooktop

before next use.

Hot surface on a model

• This is normal. The surface may appear discolored

with a light-colored glass

when it is hot. This is temporary and will disappear

cooktop.

as the glass cools.

Plastic melted to

Hot cooktop came into

the surface

contact with plastic placed

section in the Cleaning the glass cooktop section.

on the hot cooktop.

Pitting (or indentation)

Hot sugar mixture spilled

• Call a qualified technician for replacement.

of the cooktop

on the cooktop.

Unresponsive keypad

Keypad is dirty.

• Clean the keypad.

• Replace the fuse or reset the circuit breaker.

blown or the circuit breaker

tripped.