Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Surface elements will not

 

Improper cookware

Use pans that are recommended for induction, have

maintain a rolling boil

 

being used.

flat bottoms and match the size of the surface element.

or cooking is slow

 

 

 

 

 

 

 

Surface elements do

 

Cooktop controls

Check to be sure the correct control is set for the

not work properly

 

improperly set.

surface element you are using.

 

 

 

 

Flashing “F”

 

Wrong pan type.

Use a magnet to check that cookware is induction

 

 

 

compatible.

 

 

 

 

 

 

Pan is too small.

• Flashing “F”—pan size is below the minimum size for

 

 

 

the element. See the Using the correct size cookware

 

 

 

section.

 

 

 

 

 

Pan not positioned correctly. • Center the pan in the cooking ring.

 

 

 

 

Scratches on cooktop

 

Incorrect cleaning methods

Use recommended cleaning procedures. See the

glass surface

 

being used.

Cleaning the glass cooktop section.

 

 

 

 

 

 

Cookware with rough bottoms

To avoid scratches, use the recommended cleaning

 

 

being used or coarse particles

procedures. Make sure bottoms of cookware are clean

 

 

(salt or sand) were between

before use, and use cookware with smooth bottoms.

 

 

the cookware and the surface

 

 

 

of the cooktop.

 

 

 

Cookware has been slid

 

 

 

across the cooktop surface.

 

 

 

 

 

Areas of discoloration

 

Food spillovers not cleaned

See the Cleaning the glass cooktop section.

on the cooktop

 

before next use.

 

 

 

 

 

 

 

Hot surface on a model

This is normal. The surface may appear discolored

 

 

with a light-colored glass

when it is hot. This is temporary and will disappear

 

 

cooktop.

as the glass cools.

 

 

 

 

Plastic melted to

 

Hot cooktop came into

See the Glass surface – potential for permanent damage

the surface

 

contact with plastic placed

section in the Cleaning the glass cooktop section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting (or indentation)

 

Hot sugar mixture spilled

Call a qualified technician for replacement.

of the cooktop

 

on the cooktop.

 

 

 

 

 

Unresponsive keypad

 

Keypad is dirty.

Clean the keypad.

 

 

 

 

 

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

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GE PHP960SMSS manual Before you call for service…, Problem Possible Causes What To Do

PHP960SMSS specifications

The GE PHP960SMSS is a modern and stylish 30-inch electric induction cooktop that combines advanced technology with a sleek design ideal for contemporary kitchens. This cooktop not only provides precise cooking capabilities but also enhances the overall aesthetic appeal of the cooking space.

One of the standout features of the GE PHP960SMSS is its powerful induction cooking technology. Unlike traditional gas or electric cooking methods, induction uses electromagnetism to directly heat cookware, offering faster cooking times and superior temperature control. This results in more energy efficiency, translating to lower energy consumption during meal preparation, making it an environmentally friendly choice.

The cooktop comes with five induction cooking zones, including a powerful 11-inch burner capable of delivering up to 3,700 watts of power. Each zone is designed to accommodate a variety of pot sizes, ensuring versatile cooking options whether simmering, boiling, or frying. The responsiveness of the induction technology allows for quick adjustments in heat settings, allowing for precise cooking results.

Furthermore, the GE PHP960SMSS features a sleek glass surface that not only adds elegance but is also easy to clean. The smooth surface prevents food from sticking, making maintenance a breeze. The cooktop also includes a convenient touch control panel that allows users to easily select cooking zones and adjust heat levels. The panel includes a digital display that shows the power level and timer settings for enhanced convenience during cooking.

Safety is another priority in the design of the PHP960SMSS. The cooktop is equipped with a hot surface indicator that alerts users when the cooking surface is still hot, preventing accidental burns. Additionally, it includes features like automatic shut-off and child lock, ensuring that safety is maintained, even in busy kitchen environments.

In summary, the GE PHP960SMSS is an innovative induction cooktop that exemplifies the perfect blend of functionality, efficiency, and style. With its powerful heating capabilities, easy-to-clean surface, user-friendly controls, and safety features, it is an excellent choice for home cooks looking to enhance their culinary experience. This model stands out as a reliable and attractive addition to any modern kitchen.