Before you call for service…

GEAppliances.com

 

 

Troubleshooting Tips

Save time and money! review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Cause

What To Do

Not draining

 

Load is out of balance

Redistribute clothes and run drain & spin or rinse & spin.

Not spinning

 

 

Increase load size if washing small load containing heavy

Not agitating

 

 

 

 

and light items.

 

 

 

 

 

 

 

 

 

Pump clogged

See page 13 on how to clean the Pump Filter.

 

 

 

 

 

 

Drain hose is kinked or

Straighten drain hose and make sure washer is not

 

 

improperly connected

sitting on it.

 

 

Household drain may

Check household plumbing. You may need to call

 

 

be clogged

a plumber.

 

 

Drain hose siphoning; drain hose

Ensure there is an air gap between hose and drain.

 

 

pushed too far down the drain

 

Leaking water

 

Door gasket is damaged

Check to see if gasket is seated and not torn. Objects

 

 

 

left in pockets may cause damage to the washer (nails,

 

 

 

screws, pens, pencils).

 

 

Door gasket not damaged

Water may drip from the door when the door is opened.

 

 

 

This is a normal operation.

 

 

 

Carefully wipe off rubber door seal. Sometimes dirt or

 

 

 

clothing is left in this seal and can cause a small leak.

 

 

Check back left of washer

If this area is wet, you have oversudsing condition.

 

 

for water

Use less detergent.

 

 

Fill hoses or drain hose is

Make sure hose connections are tight at washer and

 

 

improperly connected

faucets and make sure end of drain hose is correctly

 

 

 

inserted in and secured to drain facility.

 

 

Household drain may

Check household plumbing. You may need to call

 

 

be clogged

a plumber.

 

 

Dispenser clogged

Powder soap may cause clogs inside the dispenser and

 

 

 

cause water to leak out the front of the dispenser. Remove

 

 

 

drawer and clean both drawer and inside of dispenser box.

 

 

 

Please refer to cleaning the Washer section.

 

 

Incorrect use of detergent

Use HE and correct amount of detergent.

 

 

 

 

 

 

Dispenser box crack

If new installation, check for crack on inside of dispenser box.

 

 

 

 

Clothes too wet

 

Load is out of balance

Redistribute clothes and run drain & spin or rinse & spin.

 

 

 

Increase load size if washing small load containing heavy

 

 

 

and light items.

 

 

 

The machine will slow the spin speed down to 410 rpm if

 

 

 

it has a hard time balancing the load. This speed is normal.

 

 

Pump clogged

See page 13 on how to clean the Pump Filter.

 

 

 

 

 

 

Overloading

The dry weight of the load should be less then 16 lb.

 

 

 

 

 

 

Drain hose is kinked or

Straighten drain hose and make sure washer is not

 

 

improperly connected

sitting on it.

 

 

Household drain may

Check household plumbing. You may need to call

 

 

be clogged

a plumber.

 

 

Drain hose siphoning; drain hose

Ensure there is an air gap between hose and drain.

 

pushed too far down the drain

 

 

 

 

 

21

Safety Instructions Operating Instructions

Installation Instructions

Troubleshooting Tips Consumer Support

Page 21
Image 21
GE GFWN1000, WBVH5300 installation instructions Before you call for service…