Before you call for service… | GEAppliances.com |
|
|
Troubleshooting Tips
Save time and money! review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Cause | What To Do |
Not draining |
| Load is out of balance | • Redistribute clothes and run drain & spin or rinse & spin. |
Not spinning |
|
| • Increase load size if washing small load containing heavy |
Not agitating |
|
| |
|
| and light items. | |
|
|
| |
|
|
|
|
|
| Pump clogged | • See page 13 on how to clean the Pump Filter. |
|
|
|
|
|
| Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
|
| improperly connected | sitting on it. |
|
| Household drain may | • Check household plumbing. You may need to call |
|
| be clogged | a plumber. |
|
| Drain hose siphoning; drain hose | • Ensure there is an air gap between hose and drain. |
|
| pushed too far down the drain |
|
Leaking water |
| Door gasket is damaged | • Check to see if gasket is seated and not torn. Objects |
|
|
| left in pockets may cause damage to the washer (nails, |
|
|
| screws, pens, pencils). |
|
| Door gasket not damaged | • Water may drip from the door when the door is opened. |
|
|
| This is a normal operation. |
|
|
| • Carefully wipe off rubber door seal. Sometimes dirt or |
|
|
| clothing is left in this seal and can cause a small leak. |
|
| Check back left of washer | • If this area is wet, you have oversudsing condition. |
|
| for water | Use less detergent. |
|
| Fill hoses or drain hose is | • Make sure hose connections are tight at washer and |
|
| improperly connected | faucets and make sure end of drain hose is correctly |
|
|
| inserted in and secured to drain facility. |
|
| Household drain may | • Check household plumbing. You may need to call |
|
| be clogged | a plumber. |
|
| Dispenser clogged | • Powder soap may cause clogs inside the dispenser and |
|
|
| cause water to leak out the front of the dispenser. Remove |
|
|
| drawer and clean both drawer and inside of dispenser box. |
|
|
| Please refer to cleaning the Washer section. |
|
| Incorrect use of detergent | • Use HE and correct amount of detergent. |
|
|
|
|
|
| Dispenser box crack | • If new installation, check for crack on inside of dispenser box. |
|
|
|
|
Clothes too wet |
| Load is out of balance | • Redistribute clothes and run drain & spin or rinse & spin. |
|
|
| • Increase load size if washing small load containing heavy |
|
|
| and light items. |
|
|
| • The machine will slow the spin speed down to 410 rpm if |
|
|
| it has a hard time balancing the load. This speed is normal. |
|
| Pump clogged | • See page 13 on how to clean the Pump Filter. |
|
|
|
|
|
| Overloading | • The dry weight of the load should be less then 16 lb. |
|
|
|
|
|
| Drain hose is kinked or | • Straighten drain hose and make sure washer is not |
|
| improperly connected | sitting on it. |
|
| Household drain may | • Check household plumbing. You may need to call |
|
| be clogged | a plumber. |
|
| Drain hose siphoning; drain hose | • Ensure there is an air gap between hose and drain. |
| pushed too far down the drain |
| |
|
|
|
|
21
Safety Instructions Operating Instructions
Installation Instructions
Troubleshooting Tips Consumer Support
