GEAppliances.com
23
Consumer SupportTroubleshooting Tips
Operating InstructionsSafety Instructions Installation
Instructions
Problem Possible Cause What To Do
Water does not enter automatic self system checks • After STARTis pressed, the washer does several system
washer or enters slowly
checks. Water will flow 60 secondsafter
START
is pressed.
Water supply is turned off •Turn on both hot and cold faucets fully.
Water valve screens are •
Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back
on.
Wrinkling Improper sorting • Avoid mixing heavy items (like work clothes) with
light items (like blouses).
Overloading •Load your washer so clothes have enough room
to move freely.
Incorrect wash cycle • Match cycle selection to the type of fabric you are
washing (especially for easy care loads).
repeated washing in • Wash in warm or cold water.
water that is too hot
Grayed or yellowed not enough detergent •Use correct amount of detergent.
clothes not using HE (high-efficiency) • Use HE detergent.
detergent
Hard water • Use hottest water safe for fabric.
•Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough • Make sure water heater is delivering water at
120°–140°F (48°–60°C).
Detergent is not • Try a liquid detergent.
dissolving
Dye transfer •Sort clothes by color. If fabric label stateswash separately,
unstable dyes may be indicated.
Colored spots Incorrect use of fabric • Check fabric softener package for instructions and follow
softener directions for using dispenser.
Dye transfer •Sort whites or lightly colored items from dark colors.
•Promptly remove wash load from washer.
Water temperature Water supply is improperly •Make sure hoses are connected to correct faucets.
is incorrect connected
House water heater is •Make sure house water heater is delivering water
not set properly at 120°–140°F (48°–60°C).
Slight variation this is normal • Due to the metallic properties of paint used for this unique
in metallic color product, slight variations of color may occur due to viewing
angles and lighting conditions.
Bad odor inside Washer unused for a long time, • Run a BasketCleancycle.
your washer not using recommended •In the case of strong odor, you may need to run
quality of HE detergent the BasketCleancycle more than once.
or used too much detergent •Use only the amount of detergent recommended on the
detergent container.
•Use only HE (high-efficiency) detergent.
•Always remove wet items from the washer promptly after
machine stops running.
•Leave the door slightly open for the water to air dry. Close
supervision is necessary if this appliance is used by or
near children. Do not allow children to play on, with or
inside this or any other appliance.