GE WBVH5300, GFWN1000 installation instructions Consumer Support Troubleshooting Tips

Operating Instructions Safety Instructions

Installation Instructions

Consumer Support Troubleshooting Tips

Before you call for service…

Problem		Possible Cause	What To Do
Incomplete cycle or timer		automatic load redistribution	• Timer adds 3 minutes to cycle for each rebalance.
not advancing			11 or 15 rebalances may be done. This is normal operation.
			Do nothing; the machine will finish the wash cycle.
		Pump clogged	• See page 13 on how to clean the Pump Filter.
		Drain hose is kinked or	• Straighten drain hose and make sure washer is not
		improperly connected	sitting on it.
		Household drain may	• Check household plumbing. You may need to call
		be clogged	a plumber.
		Drain hose siphoning; drain hose	• Ensure there is an air gap between hose and drain.
		pushed too far down the drain
Loud or unusual noise;		Cabinet moving	• Washer is designed to move 1/4″ to reduce forces
vibration or shaking			transmitted to the floor. This movement is normal.
		all rubber leveling legs are not	• Push and pull on the back right and then back left of your
		firmly touching the floor	washer to check if it is level. If the washer is uneven, adjust
			the rubber leveling legs so they are all firmly touching the
			floor and locked in place. Your installer should correct this
			problem.
		Unbalanced load	• Open door and manually redistribute load. To check
			machine, run rinse and spin with no load. If normal,
			unbalance was caused by load.
		Pump clogged	• See page 13 on how to clean the Pump Filter.
No power/washer not		Washer is unplugged	• Make sure cord is plugged securely into a working outlet.
working or dead
		Water supply is turned off	• Turn both hot and cold faucets fully on.
		Circuit breaker/fuse is	• Check house circuit breakers/fuses. Replace fuses or
		tripped/blown	reset breaker. Washer should have separate outlet.
		automatic self system checks	• First time the washer is plugged in, automatic checks
			occur. It may take up to 20 seconds before you can use
			your washer. This is normal operation.
Snags, holes, tears, rips		Overloaded	• Do not exceed maximum recommended load sizes.
or excessive wear			See recommended maximum load sizes on page 11.
		Pens, pencils, nails, screws or	• Remove loose items from pockets.
		other objects left in pockets
		Pins, snaps, hooks, sharp	• Fasten snaps, hooks, buttons and zippers.
		buttons, belt buckles, zippers
		and sharp objects left in pockets
Control time wrong		this is normal	• During spin the washer may need to rebalance the load
or changes			sometimes to reduce vibrations. When this happens,
			the estimated time is increased causing time left to
			increase or jump.
Not enough water		this is normal	• Horizontal washers do not require the tub to fill with water
			like top-load washers.
Washer pauses or has		Pump clogged	• See page 13 on how to clean the Pump Filter.
to be restarted, or washer
door is locked and will
not open
Door unlocks or	this is normal		• Front-load washers start up differently than top-load
press START and machine			washers, and it takes 30 seconds to check the system.
doesn't operate			The door will lock and unlock.
		Incorrect operation	• Simply open and close the door firmly; then press START.

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