Genie 4024H manual Powerhead LED Possible Problem Solution

TROUBLESHOOTING GUIDE - OPERATION (CONTINUED)..................................................................... FOR HELP-1-800-35-GENIE
PROBLEM			WHAT TO DO
Noisy operation.	• Be sure all door fasteners are tight.
	•	Be sure garage door is in good repair, properly lubricated and balanced.
	•	Be sure opener is in good repair.
	•	Check operating condition of door. See pages 18. Door may need professional repair/
		adjustment.
Door opener runs	•	Is this opener installed on a one piece door? Normal speed for one piece door is
		lowest speed setting.
slow.
	• If carriage travel is less than 6 feet, opener configures programming for a one piece
		door.
	•	Check door speed. See page 22.

TROUBLESHOOTING GUIDE - POWERHEAD LEDs			FOR HELP-1-800-35-GENIE OR WWW.GENIECOMPANY.COM
Powerhead LED		Possible Problem	Solution
Round LED	Long LED
		Normal operation	None required
OFF	OFF		Check power supply
		No response from unit	Contact a trained door system
			technician
ON/RED/	ON/RED/	Limits NOT set properly	Reprogram Limits, see pages 6-7
STEADY	STEADY
ON/RED/	ON/RED/	Program error	Unplug unit, wait 5 seconds, plug in
			Contact a trained door system
FLASHING	FLASHING	Component failure
			technician
ON/BLUE/	OFF	Remote NOT programmed	Program remote, see page 9
FLASHING
			Program remote using IntelliCode®
ON/PURPLE/	OFF	IntelliCode® 1 remote NOT	2 remote, see page 9, then program
FLASHING		programmed	IntelliCode® 1 remote using
			instructions on page 10
		Safe-T-Beam® physical	Remove obstruction, recheck unit
ON/RED/		obstruction
	OFF
FLASHING		Safe-T-Beam® signal	Check alignment of Safe-T-Beam® pair
		interference	and nearest other Safe-T-Beam® pair
		Door contact in up or down	Remove obstruction
	ON/RED/	travel
OFF
	FLASHING	Door component failure	Check door spring, track, rollers, hinges
		detected	and fixtures
OFF	ON/RED/	Thermal cutout	DO NOT unplug unit
	STEADY		Wait until LED clears before operating

©2010 The Genie Company 12/2010 25