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TROUBLESHOOTING GUIDE - OPERATION | FOR | |||
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PROBLEM |
| WHAT TO DO | ||
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| • | Check power source, |
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| – Plug a lamp into outlet used for powerhead. If lamp works, power source is OK. | ||
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| – If not, check fuse or circuit breaker. |
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Opener does NOT run | • If power is OK, |
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| – Check connections at powerhead terminals and at wall console. | |||
from wall console. |
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| – Limits must be set with door arm connected to door. | |||
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| • | Check if wall console | ||
| • Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. | |||
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| Repair or replace. |
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| • | Make sure carriage is engaged to chain or belt bullet. See pages 11 and 19. Refer to | ||
Opener runs, but door |
| Installation poster or download poster from WWW.GENIECOMPANY.COM. | ||
| – Ensure carriage is in engaged position. See page 19. | |||
does NOT move. |
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• | Check to make sure chain/belt is not broken or OFF its pulley. | |||
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| • Check FORCE ADJUSTMENT. See page 23. |
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Opener works from | • | Check all remotes. |
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wall console, but NOT | • | Replace remote battery with good one. See page 21. | ||
from remote. | • | Program remote to powerhead. See pages 9 or 10. |
•Relocate remote inside car and or point remote at garage door. Remote has less than • Replace battery. See page 21.
25 feet operating | • Reposition door opener antenna. | |
range or no operation. | • | Remote LED does not come ON with button push - replace battery. See page 21. |
| • Eliminate possible competing signals (satellite radio, FiOS® TV). | |
Door starts down, | • If a NEW installation, check Door Arm position. Refer to Installation poster or download | |
| poster from WWW.GENIECOMPANY.COM. | |
then STOPS and goes | • | Check if Limits are properly set. See pages |
back up. | • | Check if |
OR | • Check | |
• | Check garage door for binding. |
•If an operational problem exists, and opener will not close. The opener can be forced to
malfunction.• Check for interference from adjacent
•Contact The Genie Company at
Door starts down, | • | Check | |
then STOPS before it | • | Check Limits are properly set. See pages | |
is closed. | • Check CONTACT REVERSE. See page 18. | ||
OR | • | Check garage door for binding. | |
Door will only open. | • | Check closing "FORCE" adjustment. See page 23. | |
Door starts up, but | • | Check Limits are properly set. See pages | |
• | Be sure door, opener, and springs are in good repair, properly lubricated and balanced. | ||
STOPS before it is | • | Check opening "FORCE" adjustment. See page 23. | |
completely open. | • | WARNING: If you suspect a problem with the garage door hardware or springs, | |
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| contact The Genie Company at | |
| • | Check Limits are properly set. See pages | |
Door will only run | • | Check | |
• | Check door balance, condition, and door spring. | ||
closed. | • | Check opening "FORCE" adjustment. See page 23. | |
| • | WARNING: If you suspect a problem with the garage door hardware or springs, | |
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| contact The Genie Company at | |
Door opener starts for | • | Button stuck on wall console or remote. | |
• | Was a remote lost or stolen? Erase all remotes from powerhead memory and program | ||
no reason. | |||
| new remotes. See page 15. | ||
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24 | ©2010 The Genie Company | 12/2010 |