Genie 4024H manual Troubleshooting Guide Operation

TROUBLESHOOTING GUIDE - OPERATION			FOR HELP-1-800-35-GENIE OR WWW.GENIECOMPANY.COM
PROBLEM		WHAT TO DO
	•	Check power source,
		– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
		– If not, check fuse or circuit breaker.
Opener does NOT run	• If power is OK,
		– Check connections at powerhead terminals and at wall console.
from wall console.
		– Limits must be set with door arm connected to door.
	•	Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF & check operation.
	• Check for reversed, broken, or cut wires. Staples can cut insulation and short wires.
		Repair or replace.
	•	Make sure carriage is engaged to chain or belt bullet. See pages 11 and 19. Refer to
Opener runs, but door		Installation poster or download poster from WWW.GENIECOMPANY.COM.
		– Ensure carriage is in engaged position. See page 19.
does NOT move.
	•	Check to make sure chain/belt is not broken or OFF its pulley.
	• Check FORCE ADJUSTMENT. See page 23.
Opener works from	•	Check all remotes.
wall console, but NOT	•	Replace remote battery with good one. See page 21.
from remote.	•	Program remote to powerhead. See pages 9 or 10.

•Relocate remote inside car and or point remote at garage door. Remote has less than • Replace battery. See page 21.

25 feet operating	• Reposition door opener antenna.
range or no operation.	•	Remote LED does not come ON with button push - replace battery. See page 21.
	• Eliminate possible competing signals (satellite radio, FiOS® TV).
Door starts down,	• If a NEW installation, check Door Arm position. Refer to Installation poster or download
		poster from WWW.GENIECOMPANY.COM.
then STOPS and goes	•	Check if Limits are properly set. See pages 6-7.
back up.	•	Check if Safe-T-Beam® Red LED is flashing. See page 18.
OR	• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 18.
	•	Check garage door for binding.

•If an operational problem exists, and opener will not close. The opener can be forced to

Safe-T-Beam® System close as follows; Press and hold the wall console button until door is completely closed.

malfunction.• Check for interference from adjacent Safe-T-Beam® units.

•Contact The Genie Company at 1-800-35-GENIE.

Door starts down,	•	Check Safe-T-Beam® wire connections at powerhead. See page 18.
then STOPS before it	•	Check Limits are properly set. See pages 6-7.
is closed.	• Check CONTACT REVERSE. See page 18.
OR	•	Check garage door for binding.
Door will only open.	•	Check closing "FORCE" adjustment. See page 23.
Door starts up, but	•	Check Limits are properly set. See pages 6-7.
	•	Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
STOPS before it is	•	Check opening "FORCE" adjustment. See page 23.
completely open.	•	WARNING: If you suspect a problem with the garage door hardware or springs,
		contact The Genie Company at 1-800-35-GENIE.
	•	Check Limits are properly set. See pages 6-7.
Door will only run	•	Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 20.
	•	Check door balance, condition, and door spring.
closed.	•	Check opening "FORCE" adjustment. See page 23.
	•	WARNING: If you suspect a problem with the garage door hardware or springs,
		contact The Genie Company at 1-800-35-GENIE.
Door opener starts for	•	Button stuck on wall console or remote.
	•	Was a remote lost or stolen? Erase all remotes from powerhead memory and program
no reason.
		new remotes. See page 15.

24 ©2010 The Genie Company 12/2010