GoVideo VR3930 user manual Troubleshooting, Symptom Cause Solution

Troubleshooting

Check the following guide for the possible cause of a problem before contacting customer support.
	Symptom	Cause	Solution
	No power.	The power cord is disconnected.	Plug the power cord into the wall outlet	REFERENCE
			securely.
	No picture.	The TV is not set to receive DVD	Select the appropriate video input on the TV
		Recorder+VCR signal output.	so the picture from the DVD Recorder+VCR
			appears on the TV screen.
		The video cable is not connected securely.	Connect the video cable securely.
		The TV power is turned off.	Turn on the TV.
	No sound.	The equipment connected with the audio	Select the correct input mode on the audio
		cable is not set to receive DVD	receiver so you can listen to the sound from
		Recorder+VCR signal output.	the DVD Recorder+VCR.
		The audio cables are not connected securely.	Connect the audio cable securely.
		The power of the equipment connected with	Turn on the equipment connected with the
		the audio cable is turned off.	audio cable.
		The audio connecting cord is damaged.	Replace it with a new one.
	Playback picture is poor.	The disc is dirty.	Clean the disc.
		Tape heads are dirty.	Clean video heads.
		Tape is a rental or was recorded on another	Use v/V for manual tracking adjustment while
		VCR.	tape is playing.
	DVD Recorder+VCR does	No disc is inserted.	Insert a disc or tape. (Check that the disc
	not start playback.	No tape is inserted.	indicator on the front panel display is lit.)
		An unplayable disc is inserted.	Insert a playable disc. (Check the disc type,
			color system, and regional code.)
		The disc is placed upside down.	Place the disc with the playback side down.
		The disc is not placed within the guide.	Place the disc on the disc tray correctly inside
			the guide.
		The disc is dirty.	Clean the disc.
		The Movie Rating level is set.	Cancel the Movie Rating function or change
			the rating level.
	Picture from external input	The video signal from the external compo-	You cannot connect via the DVD
	is distorted
		nent is copy-protected.	Recorder+VCR. Connect the component
			directly to your TV.
	Some channels are	The skipped channels were deleted with the	Use the CH. Add/Del feature to restore chan-
	skipped over when using
		CH. Add/Del feature.	nels. See “Channel Add/Delete” on page 18.
	CH (v / V)
	Picture or sound of	Antenna or cables are loose.	Tighten connections or replace cable.
	broadcasting channel is	Wrong Tuning Band is selected in the DVD	Try all “Tuning Band” options; see page 18 for
	weak or missing.
		Recorder+VCR Setup menu.	details.
	Camcorder image not	Camcorder is off.	Turn camcorder on and operate
	shown.
			properly.
	Camcorder image via A/V	DVD Recorder+VCR’s source is not set to	Use INPUT to select AV input channel (AV1,
	input or DV IN to DVD
		AV1, AV2 COMP, AV2 S-V, or DV IN.	AV2 COMP, AV2 S-V or DV IN).
	Recorder+VCR is not
	shown on TV screen.
	Can’t play disc recorded	The disc was recorded in Video mode.	Finalize the disc; see page 25.
	on this DVD
		Some players will not play even a finalized	No solution.
	Recorder+VCR on another
		disc recorded in Video mode.
	DVD player.
		The disc was recorded in VR mode.	The other player must be RW compatible in
			order to play it.
		Discs recorded with copy-once material can-	No solution.
		not be played on other players.

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