Grandstream Networks GXV3651_FHD

GXV3651_FHD IP Camera

Firmware 1.0.1.32 Page 34 of 36

Grandstream Networks, Inc. 06/2011

6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware

upgrade? The add-on was properly installed before the firmware upgrade process.

New firmware will often upgrade the add-on as well. To watch the live video stream, you must

install the newest version of the add-on.

7. How do you watch secondary video stream?

To watch a secondary video stream, right click on the video, and select Secondary Stream on

the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the

video stream.

8. Why is audio missing from the recorded video when an alarm is triggered?

Please double check whether the device has an audio input connected.

GXV3651_FHD has a MIC IN port for an audio input.

9. What is DDNS? Is it important for IP surveillance product to have DDNS support?

DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP

network camera that has DDNS support for dynamic IP addresses.

Chances are that the network has a dynamic IP address (which changes with every log on). A

DDNS service makes sure that the camera‘s IP address always matches up to the current

server address. DDNS also allows for a website to be linked to the IP camera that is

constantly updated with the correct information and has a reliable feed.

10. Why is Windows Media Player unable to play the recorded videos files?

The GXV-3651_FHD uses the H.264 video codec. Windows Media Player may lack the

proper H.264 decoder to play the recorded video. Please download the Microsoft FFDShow

H.264 decoder from http://sourceforge.net/projects/ffdshow-tryout/ and install it.

11. Alarm Triggered Events do not work in GSurf.

Please double check the Alarm Action on your GXV-3651_FHD. Login to the web GUI of the

GXV3651_FHD, go to the Motion Detection or Alarm Events page, and make sure option

Upload to Alarm Center is checked.

12. It is recommended that you save your video files in different directories when

using GSurf and GS_NVR.

GSurf and GS_NVR are different programs that have the ability to delete recorded video files.

It is better to save video files in different directories when using GSurf and GS_NVR in the

event that they automatically delete files that you might want to keep.

13. How can I use a cell phone to watch the GXV3651_FHD video stream?