Grandstream Networks, Inc. HT–286 User Manual Page 10 of 28
Firmware 1.1.0.31 Last Updated: 1/2009
47 “Direct IP Calling” Enter a 12 digit IP address to make a direct IP call, after
dial tone. (See “Make a Direct IP Call”.)
99 “RESET” Press “9” to reboot the device; or
Enter encoded MAC address to restore factory default
setting (See “Restoring Factory Settings”)
“Invalid Entry” Automatically returns to main menu
TABLE 5: IVR ERROR REPORT
IVR supports error reporting when the following problems occur. User will hear silence when picking
up the handset. After pressing ***, user will hear one or more error codes listed below. User may hear
one or more error codes depending on errors detected such as E104E103E. Upon hearing error code,
user can press # to get into the IVR main menu.
E101E Ethernet link down
E102E No IP address obtained (DHCP or PPPoE mode)
E103E Device is not registered to SIP server
E104E No STUN responses
NOTE:
1. Once the button is pressed, it enters the voice prompt main menu. If the button is pressed again,
while it is already in the voice prompt menu, it jumps to “Direct IP Calling” option and a dial tone is
prompted
2. “*” shifts down to the next menu option
“#” returns to the main menu
“9” functions as the ENTER key in many cases to confirm an option
3. All entered digit sequences have known lengths - 2 digits for menu option and 12 digits for IP address.
For IP address, add 0 before the digits if the digits are less than 3 (like 192.168.0.26 should be k ey in
like 192168000026, no dot needed while input). Once all of the digits are collected, the input will be
processed.
4. Key entry can not be deleted but the phone may prompt error once it is detected
PLACING A PHONE CALL PHONE OR EXTENSION NUMBERS
1. Dial the number directly and wait for 4 seconds (Default “No Key Entry Timeout”); or
2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration).
Examples:
1. Dial an extension directly on the same proxy, (e.g. 1008), and then press the # or wait for 4 seconds.
2. Dial an outside number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international
code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service
provider for further details on prefix numbers.