Troubleshooting
This chapter summarizes the most common problems you may encounter with your Steam Sweeper and Floor Sanitizer. Please read the different sections for more details.
Before calling our Customer Care line, please check these first:
•Is the Sweeper Collection Bin full?
•Is there anything clogging the revolving brush opening?
•Is the brush turning freely or are there hair, string or rug fibers twisted around the brush?
If you are unable to solve the problem, please contact our Customer Care Representatives at the number shown at the bottom of the page.
PROBLEM: Duo™ does not operate.
Possible Cause:
1)Power cord not firmly plugged into outlet.
2)No power in wall outlet.
Possible Solution:
1)Check plug in outlet and set plug firmly.
2)Check fuse or breaker. Replace fuse, and/or reset breaker.
PROBLEM: Duo™ does not emit steam.
Possible Cause:
1)No water in Water Tank.
Possible Solution:
1)Add water to the water tank by following the instructions on pg 9.
PROBLEM: RED light comes on and/or unit shuts off shortly after the water in the tank is heated.
Possible Cause:
1)Your thermostat may not have been
Possible Solution:
1)Shut the unit off, remove the plug from the electrical outlet, and empty the tank completely. After the unit has cooled down, refill the tank with cold water, using a little less than indicated by the line on the fill cup. Be careful not to overfill the tank. Plug the unit back into the wall receptacle, and press the grey ‘STEAM’ button to start sanitizing.
pg 24 | 877 - HAAN DIRECT / 877 - 422 - 6347 | www. H A A N USA . com |
