Handspring Handheld Desktop Warranty and Other Product Information

Warranty and Other Product Information

HARDWARE: Handspring, Inc . (“Handspring”), warrants to the original end user

(“Customer”) that this product will be free from defects in workmanship and materials,

under normal intended use, for one year from the da te of original purchase from Hand-

spring. Handspring's sole obligation under this express warranty shall be, at Hand-

spring's option and expense, to replace the product or part with a comparable product

or part, repair the product or part, or if ne ither repair nor replacement is reasonably

available, Handspring may, in its sole discretion, ref und to Customer the purchase price

paid for the product or part. Replacement products or pa rts may be new or recondi-

tioned. Handspring warrants any replaced or repaired product or part, and any hard-

ware upgrade to which Customer is entitled under an agreement between Customer

and Handspring, for a period of ninety (90) days from shipment, or through th e end of

the original warranty, whichever is longer. All products or pa rts that are replaced be-

come the property of Handspring.

Accessory products, as listed in the applicable Handspring catalogue, are not covered

under this Limited Warranty. Handspring shall not be responsible for Customer's soft-

ware, firmware, information, or memory data contained in, stored on, or int egrated

with any products returned to Handspring for repair, whether under warranty or n ot.

SOFTWARE: Handspring warrants to Customer that the Desktop organizer software

licensed from it will perform in substantial con formance to their program specifications,

for a period of ninety (90) days from the date of original purchase from Handspring.

Handspring warrants the media containing software against failure du ring the warran-

ty period. No updates are provided. Handspring does not provide any warranty for any

third party applications software that is licensed to Customer by the third party. Hand-

spring's sole obligation with respect to this express warranty shall be (at Handspring's

discretion) to refund the purchase price paid by Customer for any defective software

product, or to replace any defective media with software which substantial ly conforms

to applicable Handspring published spec ifications. Handspring makes no warra nty or

representation that its software products will meet Customer's requ irements or will

work in combination with any hardware or applications software p roducts provided by

third parties, that the operation of the software product s will be uninterrupted or error

free, or that all defects in the software products will be corrected.

OBTAINING WARRANTY SERVICE: Customer must contact Handspri ng within the

applicable warranty period to obtain warranty serv ice authorization. Dated proof of

original purchase from Handspring will be required. Handsp ring is not responsible for

Customer products or parts received without a warranty servic e authorization. In the

United States, Handspring may ship a repla cement product or part prior to receiving

the original product or part (“advance exchange”). If advance exchange is not available,

then the repaired product or part will be shipped as soon as reasonably possible, which

will be no later than thirty (30) days after Handspring receives the original product or

part. Repaired or replacement products will be shipped to Customer at Handspring's

expense. The repair and replacement process for products or parts in locations outside

of the United States will vary depending on Customer's location.