Handspring Handheld Desktop Technical support

Appendix B Page 229

Technical support

If you cannot solve your problem after reviewing the sources

listed at the beginning of this appendix, check our web site

www.handspring.com for the latest technical support information.

Before requesting support, please experiment a bit to reproduce and

isolate the problem. When you do contact support, please be ready to

provide the following information:

■The name and version of the operating system you are using

■The actual error message or state you are experiencing

■The steps you take to reproduce the problem

■The version of handheld software you are using and available

memory

To find version and memory information:

1. Tap the Applications icon .

2. Tap the Menu icon .

3. Tap App, and then tap Info.

Note: Thousands of third-party add-on applications have been

written for Palm OS handhelds. Unfortunately, we are not able

to support such a large number of third-party applications. If

you are having a problem with a third-party application, please

contact the developer or publisher of that software.

4. Tap Version to see version numbers, and tap Size to see the amount

of free memory, in ki lobytes.

Contents

Main Page ii Visor Handheld User Guide Copyright Disclaimer and li mitation of liabi lity Software download available Contents Page Page Page Page Page About This Guide Page Chapter 1 Introduction to Your Visor Handheld Getting to know your Visor handheld What is a Visor handheld? System requirements Minimum requirements Optional equipment Upgrade information Each handheld must have a unique name Visor components Locating front panel controls Using the backlight Protective cover Locating back panel components Installing the batteries Tapping and typing Tap with the stylus to get things done Elements of the handheld interface Opening applications Using menus Choosing a menu Graffiti menu commands Command toolbar Displaying online tips Four ways to enter data Graffiti writing Onscreen keyboard Using Palm Desktop software Importing data Using an external keyboard Customizing your handheld Page Palm Desktop software With Palm Desktop software, you can do the following: Connecting the cradle Installing Palm Desktop software Page Chapter 2 Entering Data in Your Visor Handheld Using Graffiti writing to enter data Writing Graffiti characters Page Graffiti tips The Graffiti alphabet Writing capital letters Writing numbers Graffiti numbers Writing punctuation marks Additional Graffiti punctuation Writing symbols and extended characters = e Navigation strokes Graffiti ShortCuts Using the onscreen keyboard Using your computer keyboard Importing data Using an external keyboard Chapter 3 Managing Your Applications Using the Applications Launcher Selecting applications Switching between applications Categorizing applications Changing the Applications Launcher display Choosing preferences Installing and removing applications Installing add-on applications Page Installing games Removing applications Removing Palm Desktop software Security In Security, you can do the following: Assigning a password Changing or deleting a password Locking your handheld Recovering from a forgotten password Page Chapter 4 Overview of Basi c Applications Date Book In Date Book, you can do the following: Date Book Plus In Date Book Plus, you can do the following: Address In Address, you can do the following: To Do List In To Do List, you can do the following: Memo Pad In Memo Pad, you can do the following: Calculator In Calculator, you can do the following: CityTime In CityTime, you can do the following: Expense In Expense, you can do the following: Page Chapter 5 Common Tasks Creating records Editing records Entering text Edit menu Page Deleting records Other ways to delete records Purging records Exchanging and updating data: HotSync operations Performing a HotSync operation for the first time Page Categorizing records System-defined and user-defined categories Page Page Finding records Looking up Address records Using Find Using Phone Lookup Phone Lookup tips Looking up names to add to expense records Sorting lists of records Making records private Hiding and masking private records Page Attaching notes Choosing fonts Chapter 6 Application Specific Tasks Date Book Scheduling an event Page Page Page Rescheduling an event Setting an alarm for an event Scheduling repeating or continuous events Changing and deleting repeating or continuous events Considerations for repeating or continuous events Changing the Date Book view Working in Week View Tips for using Week View Working in Month View Tips for using Month View Working in Agenda view Tips for using Agenda view Spotting event conflicts Date Book menus Page Page Date Book Plus Working in Week View with Text Tips for using Week View with Text Working in Year View Tips for using Year View Working in List View Tips for using List View Working with floating events Tips for using floating events: Working with To Do items Tips for using To Do items: Using the Daily Journal Using templates Using snooze alarms Selecting the default Date Book Date Book Plus menus Page Page Page Page Page Page Page Page Address Creating an Address entry Duplicating an entry Selecting types of phone numbers Changing Address Entry details Address menus Record menus Page To Do List Setting priority Checking off a To Do item Changing To Do item details Setting a due date To Do Show Options To Do List menus Memo Pad Reviewing memos Memo Pad menus Record menus Calculator Selecting the Calculator mode Using the Basic Calculator buttons Displaying Recent Calculations Using the Advanced Calculator mode Using the Advanced Calculator buttons Primary buttons Math buttons Trigonometry buttons Finance buttons Page Logic buttons Statistics buttons Weight/Temp buttons Length buttons Area buttons Volume buttons Creating a custom view Calculator menus Program menu CityTime Setting your home city Selecting remote cities Adding cities CityTime menus Utilities menu Expense Changing the date of an Expense item Entering receipt details Page Customizing the Currency pick list Defining a custom currency symbol Show Options Expense menus Chapter 7 Communicating Using Your Handheld Managing desktop E-Mail away from your desk In Mail, you can do the followin g: Setting up Mail on the desktop Synchronizing Mail with your E-Mail application Opening the Mail application on your handheld Viewing e-mail items Displaying full header information Creating e-mail items Page Looking up an address Adding details to e-mail items Setting a priority Sending a blind carbon copy Adding a signature to your e-mail item Requesting confirmations Storing e-mail to be sent later Editing unsent e-mail Draft e-mail Filing e-mail Deleting e-mail Removing e-mail from the Deleted folder Purging deleted e-mail Message list options Folders Date column Sorting the Message list HotSync options Creating special filters Ignoring or receiving e-mail Defining filter strings High-priority e-mail Truncating e-mail items Mail menus Message menus Beaming information Page Tips on beaming information Page Chapter 8 Advanced HotSync Operations Selecting HotSync setup options Page Page Customizing HotSync application settings IR HotSync operations Preparing your computer for infrared communication Does your computer supports infrared com munication? Configuring HotSync Manager for infrared communication Performing an IR HotSync operation Returning to cradle HotSync operations Conducting a HotSync operation via modem Preparing your computer Page Preparing your handheld Selecting the conduits for a modem HotSync operation Performing a HotSync operation via a modem Creating a user profile Page Page Chapter 9 Setting Preferences for Your Handheld In the Preferences screens, you can do the following: Viewing preferences Buttons preferences Pen preferences Page HotSync buttons preferences Connection preferences Connection Types Setting modem configurations Page Page Digitizer preferences Formats preferen ces Country default Time, date, week start, and numbers formats General preferences Auto-off delay System, alarm, and game sounds Network preferences and TCP/IP software Selecting a service Entering a user name Entering a password Selecting a connection Adding telephone settings Entering a prefix Disabling Call Waiting Using a calling card Connecting to your service Creating additional service templates Adding detailed information to a service temp late Idle timeout Defining primary and secondary DNS IP address Creating a login script Page Deleting a service template Network preferences menu commands Service menu TCP/IP troubleshooting Displaying expanded Service Connection Progress messages Viewing the Network Log Owner preferences ShortCuts preferences Creating a ShortCut Editing a ShortCut Deleting a ShortCut Page Appendix A Maintaining Your Handheld Caring for your handheld Battery considerations Resetting your handheld Performing a soft reset Performing a warm reset Performing a hard reset Page Page Appendix B Troubleshooting Tips Operating problems Tapping and writing problems Application problems HotSync problems Page Page Page Beaming problems Password problems Technical support Page Appendix C Non-ASCII Characters for Login Scripts Use of ^char Carriage return and line fe ed Page Warranty and Other Product Information Page 233 Warranty and Other Product Information Handspring, Inc. Limited Warranty Page 234 Warranty and Other Product Information Page 235 Page 236 Handspring, Inc. End User Software License Agreement Warranty and Other Product Information Page 237 Page 238 GNU Library General Public License Warranty and Other Product Information Page 239 Terms and Conditions for Copying, Distribution and Modification Page 240 Warranty and Other Product Information Page 241 Page 242 Warranty and Other Product Information Page 243 Page 244 How to Apply These Terms to Y our New Library Warranty and Other Product Information Page 245 FCC Statement Note: Canadian RFI Statement Page 246 Acknowledgments Index A B C D E F G H I K L M N O P R S T U V W Y