Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting guide to help you remedy the problem.
Should any problem persist, consult your authorized Harman Kardon dealer.
No power.
•Is the power cord firmly plugged into the power outlet?
•One of the safety mechanisms may be operating. In this event, unplug the player from the power outlet briefly and then plug it in again.
No picture.
•Check that the system is connected correctly and securely.
•The video cable may be damaged. Replace it with a new one.
•Make sure the system is connected to a video input on the TV (see page 14).
•Make sure the TV is turned on.
•Make sure the correct video input on the TV is selected for viewing with this system.
Noise (interference) appears in the picture.
•Clean the disc.
•If video from this system has to go through your VCR to get to your TV, the
The aspect ratio of the screen is wrong (picture vertically expanded) when you play a wide picture even though you set “TV DISPLAY” in the SETUP menu to "16:9".
•If you connect the system with the SCART cable, connect directly to the TV. Otherwise the autoswitch function of the aspect ratio for the TV may not work.
•If the TV is not connected with a SCART cable to the HS, or if the autoswitch function does not work you should turn the TV to "16:9" (if possible with your TV).
•Depending on the TV, you may not be able to change the aspect ratio. In that case (TV not adjustable to 16:9) do not select "16:9" in the TV Display. Then, no change of the aspect ratio is needed.
There is no sound or volume is very low.
•Check that the speakers and components are connected correctly and securely.
•Make sure that you have selected the correct source on the system.
•Press MUTE on the remote control, if the words MUTE ON are blinking on the front panel display.
•The protective circuitry has been activated because of a short circuit. Turn off the system, eliminate the short circuit problem and turn on the power again.
•The audio interconnect is damaged. Replace it with a new one.
•The system is in pause mode or in
•Check the speaker settings (see page 20).
The left and right channels are unbalanced or reversed.
•Check that the speakers and components are connected correctly and securely.
Severe hum or noise is heard.
•Check that the speakers and components are connected securely.
•Check that the connecting cords are away from a transformer or motor and at least 3 meters away from fluorescent light.
•Move your TV away from the audio compo- nents.
•The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.
•Clean the disc.
The surround effect is difficult to hear when you are playing a Dolby Digital sound track.
•Check to see if the Dolby Digital mode is turned on properly, otherwise unload and load the disc again.
•Check the speaker connections.
•Depending on the DVD disc, the output signal may at times be mono or stereo even if the soundtrack is recorded in Dolby Digital format.
The sound comes from the center speaker only.
•Depending on the disc, sound may sometimes come from the center speaker only. This also applies to mono recordings (from disc or any analog source), when Pro Logic mode is selected. This is normal.
No sound is heard from the center speaker.
• Adjust center speaker volume (see pages 20).
No sound or only very low volume from the rear speakers.
• Adjust the rear speaker volume (see page 20).
The volume goes down automatically and can not be increased.
•The internal temperature is too high. Wait approximately one minute for the amplifier to reach normal working temperature.
Radio stations cannot be tuned in.
•Check that the antenna is connected correctly. Adjust the antenna and connect an external antenna if necessary.
•The signal strength of the stations is too weak for automatic tuning. Use manual tuning.
•No stations have been preset.
•The tuner mode is not selected, select the Radio mode.
The remote does not function.
•Remove any obstacles between the remote control and the system.
•Move the remote control closer to the system.
•Point the remote control at the remote sensor on the front panel.
•Replace all the batteries in the remote control with new ones if they are weak.
•Check that the batteries are loaded correctly.
The disc does not play.
•There is no disc inside. (“NO DISC” appears on the front panel display and the TV screen.) Insert a disc.
•Insert the disc correctly with the playback side facing down on the disc tray.
•Clean the disc.
•The system cannot play
•DVD with wrong region code (see page 13).
The system starts playing the DVD automatically.
• The DVD features the auto playback function.
Playback stops automatically.
•Some discs include an auto pause signal. When playing such a disc, the system stops playback at the signal.
32TROUBLESHOOTING
