Hayes Microcomputer Products DIVA T/A

DIVA T/A PC Card User’s Guide 80

Appendix B: Troubleshooting

the DIVA T/A

This section provides troubleshooting information to help you solve

problems that may arise while using the DIVA T/A.

When isolating problems, consider the following questions:

Were any changes recently made to the configuration or setup

that may affect the DIVA T/A’s performance?

Does the problem occur while attempting to connect to a

remote device for the first time?

Is this a consistent problem that you can duplicate?

Contents

Main Third Edition (March 1998) 206-146-03 Table of Contents Page Introduction Internet Access Work-at-Home Access Ease of Use What You Will Need To install and use of the DIVA T/A, you will need the following: Ordering your ISDN Line Using EZ-ISDN/IOC (North America only) Connecting the Cables After Connecting the Cables Whats Next? Windows 95 Page Windows 95 (OSR2) Page Page Page Page Page Page Installing the DIVA T/A Software Page Page Page Page The Eicon DIVA Terminal Adapters Program Getting Help Menu Options Displaying Icons on the Toolbar Click Using the Windows 95/NT Configuration Tool About Configuration Profiles About Primary and Alternate Locations Using Context Sensitive Help Configuring Profiles under Windows 95/NT 4 Page 6 the Alternate tab. Follow the guidelines in step 5. 7 Page 8 9 10 Page Configuring Profiles Page Page Page Click the Advanced button to open the Advanced window. In the Advanced window, configure the advanced parameters. Use the table below as a guideline. Page Page Using the VT100 Configuration Tool Navigating in the VT100 Configuration Tool Screen From Open Profile in the Main Menu, toggle the Space Bar to select the profile to be configured. 5 The following parameters must be configured for the Primary and optionally, the Alternate location: After completing the ISDN parameters configuration, press Escape to exit the ISDN Parameters me nu. From the Main menu, select Advanced and press Enter to open the configuration screen. The following parameters can be configured: Page Page Updating the DIVA T/A Firmware Page Page Page Page Using the DIVA T/A Low Power Mode Secure ID Connectivity Dialing with Multilink PPP Establishing a Connection Page Page Page Page Page Page Page Page Page Page Page Page Page Connecting to the World Wide Web Automated SPID Selection (AutoSPID) (North America only) Non-Initializing Terminal Mode Appendix A: ISDN Line Termination Installing a Terminating Resistor Single ISDN Device Multiple ISDN Devices Page LED Status Indicators on the DIVA T/A Common Problems Card Services does not recognize your DIVA T/A. Card Services does not configure your DIVA T/A. Port in Use Error. The COM Port is either in use or unavailable or Port not open Errors. Page Dumping the DIVA T/A Memory Page DIVA T/A Firmware Specifications DIVA T/A Hardware Specifications Customer Service Eicon Technology on the World Wide Web Eicon Technology on CompuServe International Regulatory Information and Conditions of Use Regulatory Information for the United States: FCC Warning Declaration of Conformity Regulatory Information for Canada Caution: Page Limited Warranty Product Comment Form DIVA T/A PC Card Users Guide 206-146-03 We value your comments. Please use the tables below to rate this product. DIVA T/A PC Card DIVA T/A PC Card Users Guide