Manuals / Hearth and Home Technologies / Household Appliance / Indoor Fireplace

Hearth and Home Technologies TRUE-50, TRUE-42, TRUE-36 owner manual Troubleshooting

Models: TRUE-36 TRUE-50 TRUE-42

1 80
Download 80 pages 42.5 Kb
Page 65
Image 65

Troubleshooting (continued)

Symptom

Possible Cause

Corrective Action

 

 

 

 

A. A shorted or loose connection in flame

Verify all connections to wiring diagram in manual. Verify

4. Pilot lights but contin-

sensing rod.

connections underneath pilot assembly are tight. Verify

ues to spark, and main

 

flame sense or igniter wires are not grounding out to metal

burner will not ignite.

 

chassis, pilot burner, pilot enclosure or screen if present, or

(If the pilot continues

 

any other metal object.

to spark after the

 

 

B. Poor flame rectification or contaminated

With fixed glass assembly in place, verify that flame is en-

pilot flame has been lit,

flame sensing rod.

gulfing flame sensing rod on left side of pilot hood. Flame

flame rectification has

 

sensing rod should glow shortly after ignition. With a multi-

not occurred.)

 

 

meter, verify that current in series between module and

 

 

 

 

sense lead is at least 0.14 microamps. Verify correct pilot

 

 

orifice is installed and gas inlet is set to pressure specifi-

 

 

cations. Polish flame sensing rod with fine steel wool to

 

 

remove any contaminants that may have accumulated on

 

 

flame sensing rod.

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of ap-

 

 

pliance. Verify that wire harness is firmly connected to the

 

 

module.

 

 

 

 

D. Damaged pilot assembly or contami-

Verify that ceramic insulator around the flame sensing rod

 

nated flame sensing rod.

is not cracked, damaged, or loose. Verify connection from

 

 

flame sensing rod to white sensor wire. Polish flame sens-

 

 

ing rod with fine steel wool to remove any contaminants

 

 

that may have accumulated on flame sensing rod. Verify

 

 

continuity with a multi-meter with ohms set at lowest range.

 

 

Replace pilot if any damage is detected.

 

 

 

5. Appliance lights and

A. A shorted or loose connection in flame

Verify all connections to wiring diagram in manual. Verify

runs for a few minutes

sensing rod.

connections underneath pilot assembly are tight. Verify

and then shuts down

 

flame sense or igniter wires are not grounding out to metal

and/or appliance cycles

 

chassis, pilot burner, pilot enclosure or screen if present, or

on and off.

 

any other metal object.

 

 

 

 

B. Poor flame rectification or contaminated

With fixed glass assembly in place, verify that flame is en-

 

flame sensing rod.

gulfing flame sensing rod on left side of pilot hood. Flame

 

 

sensing rod should glow shortly after ignition. With a multi-

 

 

meter, verify that current in series between module and

 

 

sense lead is at least 0.14 microamps. Verify correct pilot

 

 

orifice is installed and gas inlet is set to pressure specifi-

 

 

cations. Polish flame sensing rod with fine steel wool to

 

 

remove any contaminants that may have accumulated on

 

 

flame sensing rod.

 

 

 

 

C. Logs are set up incorrectly.

Remove and reinstall logs per the log placement

 

 

instructions.

 

 

 

 

D. Damaged pilot assembly or contami-

Verify that ceramic insulator around the flame sensing rod

 

nated flame sensing rod.

is not cracked, damaged, or loose. Verify connection from

 

 

flame sensing rod to white sensor wire. Polish flame sens-

 

 

ing rod with fine steel wool to remove any contaminants

 

 

that may have accumulated on flame sensing rod. Verify

 

 

continuity with a multi-meter with ohms set at lowest range.

 

 

Replace pilot if any damage is detected.

 

 

 

Heat & Glo • TRUE-36, TRUE-42, TRUE-50 • 2282-900 Rev. D • 8/12

65

Page 64 Page 66
Page 65
Image 65
Hearth and Home Technologies TRUE-50, TRUE-42, TRUE-36 owner manual Troubleshooting
Page 64 Page 66

TRUE-36, TRUE-50, TRUE-42 specifications

Hearth and Home Technologies offers a range of innovative fireplaces, and the TRUE series stands out for its exceptional design and advanced technology. The TRUE-42, TRUE-50, and TRUE-36 models are popular choices among homeowners looking for contemporary aesthetics combined with efficient heating solutions.

The TRUE-42 fireplace is designed for modern living spaces, offering a clear view of the flames from multiple angles. Its sleek, linear design allows it to be seamlessly incorporated into any room. One of its main features is the expansive glass front that enhances the visuals of the fire while promoting maximum heat output. With an input range of 27,000 to 50,000 BTUs, this model excels at warming larger spaces efficiently. Additionally, it includes adjustable flame height and various log or ember bed options, allowing users to customize their fire experience.

The TRUE-50 model takes the design and performance up a notch, providing an even larger viewing area with its 50-inch glass front. This fireplace is perfect for grand living rooms or commercial spaces, where ambiance and style are a priority. It features innovative technology such as auto ignition and an optional remote control, giving homeowners the flexibility to control the fire with ease. The TRUE-50 also allows for venting options, making it adaptable to a range of installation requirements, thus enhancing its versatility in different home settings.

Lastly, the TRUE-36 serves as a more compact option without sacrificing aesthetic appeal. It delivers the same stunning flame effect and high-efficiency heating as its larger counterparts, making it suitable for smaller rooms or cozy spaces. The TRUE-36 is designed to create a focal point in any room, featuring modern controls and customizable flame options.

All TRUE fireplaces boast advanced technologies like the Intellifire ignition system, which enhances safety and convenience by ensuring reliable lighting every time. Energy efficiency is a priority as well, with these models meeting stringent environmental standards, thereby providing heat without excessive emissions.

In summary, Hearth and Home Technologies’ TRUE series, including the TRUE-42, TRUE-50, and TRUE-36, offers cutting-edge design and performance. These models exemplify modern fireplace innovation, blending style, efficiency, and technological advancement, making them an excellent choice for any home or commercial space looking to enhance its ambiance.