Section 7: Dripmaster Service Policy

This policy has been established to cover the servicing of Hoffmann & Hoffmann products, regardless if it is within or beyond the warranty period.

Installation

1.The installation services required for the Dripmaster includes the following:

a.Infrastructure (trench digging, cable laying)

b.Oil tank stand

c.Dripmaster mount

d.Cabling (4 pairs)

e.24V power source

f.Testing

2.Hoffmann & Hoffmann's representative or its authorized subcontractors will perform the installation work required and charge the customer directly.

3.In cases where there is a prior approval by Hoffmann & Hoffmann, the customer may do the installation.

4.The representative will assume full responsibility for the installation work he performs.

Repair procedure

1.In case of a default, the customer can follow the Troubleshooting table (Table 5 on page 23) to try and solve the problem.

2.If the customer does not succeed in solving the problem, he can fax or email Hoffmann & Hoffmann's local representative, describing the problem based on the Troubleshooting table (Table 5 on page 23), and indicating which of the procedures failed ("the notice"). This should be directed to the local representative where he has a service agreement.

3.Hoffmann & Hoffmann's representative will respond within two working days.

4.The problem might be fixed by the representative in one or more of the following ways:

a.Remotely: instruct the customer on how to solve the problem by phone.

b.On Site: technician arrives at the customer’s site to perform first level support (basic repairs and parts replacements).

c.In Hoffmann & Hoffmann lab: ship the unit to Hoffmann & Hoffmann’s Chicago office.

5.The representative should first try to solve the problem remotely.

6.In case the problem is not solved remotely, the representative will send a technician to solve the problem on site, within two working days.

7.If the representative concludes that the problem can only be solved in Hoffmann & Hoffmann's lab, he should disconnect the unit and ship it to Hoffmann & Hoffmann's Chicago office.

8.The representative has the option to replace the faulty unit with one of his spare units.

9.The repaired unit should be shipped back from Hoffmann & Hoffmann to the representative.

10.The representative will send the repaired unit, with the repair invoice and shipment cost, to the customer.

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Hoffman Media EDD-4C manual Dripmaster Service Policy, Installation, Repair procedure