Symptom | Possible Cause(s) | Solution | |
All Interfaces |
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The unit scans a bar | The scanner is | If the scanner is setup to support ACK/NAK, | |
code, but locks up after | configured to support | ||
RTS/CTS, XON/XOFF or D/E, verify that the host | |||
the first scan (the blue | some form of host | ||
cable and host are supporting the handshaking | |||
LED stays on). | handshaking but is not | ||
properly. | |||
| receiving the signal. | ||
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The unit scans but the | The scanner’s data | Verify that the scanner’s data format matches that | |
format does not match | |||
data transmitted to the | required by the host. Make sure that the scanner is | ||
the host system | |||
host is incorrect. | connected to the proper host port. | ||
requirements. | |||
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| The unit is trying to scan | UPC/EAN and Code 128 are enabled by default. | |
| a particular symbology | Verify that the type of bar code being read has been | |
| that is not enabled. | selected. | |
The unit powers up but |
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The unit has been |
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does not scan and/or | configured for a | Verify that the bar code that is being scanned falls | |
beep. | character length lock or a | into the criteria. | |
| minimum length and the | Typical of | |
| bar code being scanned | ||
| does not satisfy the | defaults to a minimum of 4 character bar code. | |
| configured criteria. |
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| The bar code may have | Check if it is a check digit, character or border | |
| been printed incorrectly. | problem. | |
The unit beeps at some |
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The scanner is not |
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bar codes but NOT for | configured correctly for | Check if check digits are set properly. | |
others of the same bar | this type of bar code. |
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code symbology. |
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The minimum symbol |
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| length setting does not | Check if the correct minimum symbol length is set. | |
| work with the bar code. |
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