Symptom

Possible Cause(s)

Solution

RS232 Only

 

 

 

The com port at the host

 

 

is not working or is not

 

The unit powers up OK

configured properly.

Check to make sure that the baud rate and parity of

 

and scans OK but does

The cable is not

the scanner and the communication port match and

not communicate

connected to the proper

the program is looking for RS232 data.

properly to the host.

com port.

 

 

The com port is not

 

 

operating properly.

 

 

 

 

The host is receiving

The scanner and host

Check that the scanner and the host are configured

data but the data does

may not be configured

for the same interface.

not look correct.

for the same interface.

 

 

 

 

Characters are being

The intercharacter delay

Add some intercharacter delay to the transmitted

needs to be added to the

output by using the MetroSelect Configuration Guide

dropped.

transmitted output.

(PN 00-02407x).

 

 

 

 

Aux Port Operation With Any Interface

 

 

 

 

The secondary scanner

 

Refer to the user’s guide provided with the secondary

is not functioning.

 

scanner.

 

 

 

 

The secondary scanner

 

 

cable may not be

Ensure that the secondary scanner is connected to

 

connected to the proper

the MS2420 com port marked “Aux” port.

 

port on the MS2420.

 

The secondary scanner

 

 

 

* The MS2420 series must be configured to enable

powers up but data is

 

the auxiliary port.

not relayed to the host.

The auxiliary com port

 

 

may not be operating

 

 

properly.

The auxiliary input port’s data format must match the

 

 

 

 

main output format of the secondary scanner.

 

 

 

*Refer to the MS2xxx Stratos Series Configuration Addendum (PN 00-02034x) under Scanner Configuration Bar Codes: Auxiliary Port, Quick Start for a Secondary Scanner.

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