Paper handling problems
Choose the item that best describes the problem:
●More than one sheet of media feeds through the printer at one time
●Printer does not pull media from the media input tray
●The printed media does not exit to the correct path
Media handling problems
Problem | Solution |
|
|
Paper jam | ● See Clearing jams for more information. |
| ● Make sure that you are printing with media that meets specifications. |
| See Printer media specifications for more information. |
| ● Make sure that you are printing with media that is not wrinkled, folded, |
| or damaged. |
| ● Make sure that the printer is clean. See Cleaning the printer for more |
| information. |
| ● If you are printing to the |
| the door again to make sure that the green release levers are closed. |
|
|
Print is skewed (crooked) | ● See Page skew for more information. |
| ● Adjust the media guides to the width and length of the media that you |
| are using and try reprinting. See Printer media guides or Loading media |
| into the input trays for more information. |
More than one sheet of media feeds through the printer at one time
●The media input tray might be too full. See Loading media into the input trays for more information.
●Make sure that the media is not wrinkled, folded, or damaged.
●The printer separation pad might be worn. See Changing the printer separation pad for more information.
Printer does not pull media from the media input tray
●Make sure that the printer is not in manual feed mode. See Status light patterns for more information.
●The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions.
Printer curled the media | ● | See Curl or wave for more information. |
| ● | Open the |
|
| See Media paths or Media for more information. |
The printed media does not exit to the correct path
Open or close the
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