HP 1660 manual Solving Minor Problems

Maintenance & Service Guide

Presario 1660 Model

MSG Index Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Solving Minor Problems (continued)

Audio	Battery pack	Battery gauge		CD/DVD drive	Diskette/diskette drive
Display	Hard drive
Hardware installation		Keyboard	Memory PC card		Power Printer
Touchpad/pointing device

PC Card Problems

Problem	Probable Cause	Solution(s)
When turned	Card is not inserted properly.	Ensure the card is inserted in the
on, the		correct orientation.
computer does	PC Card beeps are disabled.
not beep when a		Double-click the PC Card icon in the
PC Card is		Control Panel, click the Global
inserted.		Settings tab, the enable PC Card
		sound effects.
	Speaker is turned off or volume is	Press volume buttons to turn the
	turned down.	speaker on, then increase the
		volume.
	PC Card drivers are not installed.	Double click the Add New
		Hardware icon in the Control Panel
		for installation instructions.
		If PC Card or drivers are not
		compatible with Windows, install
		drivers and use the PC Card in MS-
		DOS mode.
	Card or card driver is not	Contact your Compaq authorized
	supported.	service provider for a list of PC Cards
		tested successfully in Compaq PC
		Card platforms.
PC Card	Card is not fully inserted into the	Ensure the card is inserted in the
modem, fax, or	slot or is not inserted properly.	correct orientation.
network card	Telephone cord is not plugged in all	Check and secure telephone
does not work.
	the way.	connection.
	Necessary drivers are not installed	Install drivers.
	(turned on).
PC Card modem	You are trying to access the card	See Specifications to verify COM port.
or fax card does	using the wrong COM port.
not work.	The card conflicts with a serial	See Specifications to verify address.
	device.
	The card is not supported.	Use supported cards only.
Modem network	Network driver is not installed or is	Install driver.
PC Card does	not set up properly.
not work.	Telephone cord is not properly	Verify telephone connection.
	connected.
Memory or	SRAM and flash memory cards	Install driver.
storage card	require the memory card driver
does not work.	to be loaded (turned on).
	Flash memory cards require the
	Microsoft FlashFile System to
	be loaded.
	Hard drives on flash mass storage
	cards require the PC Card ATA
	driver to be loaded.
	You are trying to access the hard	Double-click My Computer to verify
	drive card using the wrong drive	the drive letter assigned to the card.
	letter.
	The card is not supported.	Contact your Compaq authorized
		service provider for a list of PC Cards
		tested successfully in Compaq PC
		Card platforms.

Power Problems (see also Battery and Battery Gauge Problems)

Problem

Computer won't turn on and battery pack is not inserted.

Computer turned off while it was left unattended and the power icon is off.

Probable Cause

Computer is not connected to a power source.

Power cords to the external power source are unplugged.

Power adapter is defective.

System board is defective.

System initiated Hibernation due to a critical low-battery condition.

System initiated Hibernation after a preset timeout.

Solution(s)

Insert battery or connect an external power source.

Ensure that power cords connecting the computer and the external power source are plugged in properly.

Replace AC Adapter and restart.

Replace the system board.

Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer.

Turn on the computer.

Printer Problems

If you experience problems printing, run a printer self-test (refer to the documentation provided with your printer for instructions). If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

Problem

Printer will not turn on.

Printer will not print.

Printer prints garbled information.

Probable Cause	Solution(s)
The signal cable may not be	Ensure that the signal cable is properly
connected properly, or the	connected and that the power cord is
printer is unplugged.	connected to the electrical outlet.
Printer is not turned on or is off	Turn the printer on and set it to on line.
line.
The device drivers for your	Refer to the printer documentation to
application are not installed.	install the correct printer driver.
Printer that is set up for a	Connect the printer to the network.
network is not connected to the
network.
Printer cable is too long,	Replace the cable.
unshielded, or defective.
Paper tray is empty.	Fill the paper tray with paper and set the
	printer to online.
Correct printer drivers are not	Refer to the printer documentation to
installed.	install the correct printer driver.

Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer.

Cable is defective. Replace the printer cable and retest.

Touch Pad/Pointing Device Problems

Problem	Cause
Touch Pad or	Incorrect or no device driver is
mouse does not	installed.
work.
	The device driver is not installed in
	Windows.

Solution(s)

Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.

Install the Touch Pad/mouse driver in Windows.

External mouse	Mouse is not securely connected or
does not work.	is connected to an incorrect external
	connector.

Ensure that the mouse is securely connected to the appropriate external connector.

Touch Pad or	Mouse is not enabled.	1. Enter MOUSE at the system
mouse does not		prompt to activate the mouse device
work even though		driver.
the device is
enabled in		2. Add a line in the AUTOEXEC.BAT
Windows.		file to automatically activate the
		mouse device driver each time
		computer is turned on or restarted.

	Cable not properly seated in Touch
	Pad board.
	Defective Touch Pad board.
	Defective system board.
	Device driver is not correctly
	installed in Windows.
Cursor skips or	The Touch Pad needs to be cleaned.
moves abnormally
when using the
Touch Pad.

Reseat cable.

Replace Touch Pad board.

Replace system board.

Install the appropriate device driver in Windows.

Clean the Touch Pad with a cloth dampened with alcohol or an ammonia-based glass cleaner. Wipe up liquid with a dry cloth.