HP 18XL381 Primary Hard Drive 0 Failure Probable Cause, Hard Drive Controller Probable Cause

Presario 1800/1800T Series

Models: XL280, XL380, XL381,

and XL390

1780–Primary Hard Drive 0 Failure

Probable Cause

Disk 0 failed to respond

Hard drive format error

Recommended Action

1.Run Checkup (TEST).

2.Replace the hard drive.

1.Run Checkup (TEST).

2.Replace the hard drive.

1782–Hard Drive Controller

Probable Cause

Hard drive controller failure

Recommended Action

1.Run Setup.

2.Replace the hard drive.

Compaq Diagnostics

Compaq Diagnostics utilities come pre-installed on 1800XL Series Notebooks. Run the diagnostic utilities to view or test system information and external devices. If you run Compaq Diagnostics from a diskette, be sure that the diagnostic program is version 10.11 or later.

The Diagnostics menu includes the following utilities:

•Checkup (TEST)

•View System Information (INSPECT)

•Prepare Notebook for a Compaq Service Call (RemotePaq)

Customers are encouraged to run the Diagnostics utilities to try to solve a problem before calling for support. Checkup (TEST) should be run with the options for saving the device list to a file and printing or saving the error log. The View System Information (INSPECT) utility should also be run with the option for printing or saving the information. Customers should have these files or the printed information available when calling for support.

6 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800 SERIES