Error Messages

If a problem occurs while the printer is connected to the camera, the camera’s LCD monitor may display one of the messages indicated below. (If the camera is connected to a TV, the message will appear on the TV screen.) Please note that these messages do not appear on the printer itself.

Error Message

Cause

Correction

No Paper

Paper cassette is incorrectly

Load the paper cassette

 

 

installed.

correctly.

 

 

 

 

 

 

Paper is not loaded correctly in

Load paper into the cassette

 

 

the paper cassette.

correctly.

 

 

 

 

 

 

No paper in the paper cassette.

Load paper into the cassette.

 

 

 

 

 

 

Paper is not feeding correctly.

Take out the paper cassette, and

 

 

 

then manually remove any paper

 

 

 

remaining in the printer. Then,

 

 

 

insert your finger in the hole

 

 

 

under the printer and push out

 

 

 

the paper.

 

 

 

 

No Ink

No ink cassette in the printer.

Load an ink cassette.

 

 

 

 

 

 

The ink cassette is out of ink.

Load a new ink cassette.

 

 

 

Incompatible paper size

Wrong paper size is loaded in

Use the designated paper size.

 

 

the printer.

 

 

 

 

Incompatible ink size

Wrong ink cassette size is

Use the designated ink cassette

 

 

loaded in the printer.

size.

 

 

 

Ink Cassette Error

The ink cassette is not working

Remove the ink cassette from

 

 

correctly.

the printer, take up the slack in

 

 

 

the ink sheet, and then reload

 

 

 

the cassette. If this does not

 

 

 

solve the problem, replace with a

 

 

 

new ink cassette. If the ink

 

 

 

cassette is stuck in the printer,

 

 

 

contact a Canon Customer

 

 

 

Support help desk for

 

 

 

assistance.

 

 

 

Paper and ink do not match

The paper and ink are from

Check the ink/paper sets.

 

 

different sets.

 

 

 

 

 

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Canon CP-100 manual Error Messages, Error Message Cause Correction