Troubleshooting
If the printer does not seem to be working properly, run through the checks below to see if you can identify and correct the problem. If you are not able to solve the problem, please call your dealer or contact a Canon Customer Support help desk for assistance.
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| Problem | Cause |
| Correction | ||
The printer has no power. | The compact power adapter or | Be sure that the compact power | |||||
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| AC cable is not correctly | adapter and AC cable are | |||
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| connected. | connected correctly. Be sure that | |||
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| the AC cable is plugged in to a | |||
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| standard household power | |||
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| outlet. |
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The printer’s indicator is flashing | There is a malfunction in the | Press the ON/OFF button until | |||||
red. |
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| printer. | the indicator’s light turns off and | |||
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| press it again until the printer | |||
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| turns on. |
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The |
| (Direct Print mark) does | The cable is not correctly | Connect the cable correctly | |||
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not display in the upper left | connected. | ( | p. 22). |
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corner of the LCD monitor. |
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The printer’s power is off. | Turn the printer’s power on | ||||||
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| ( | p. 22). |
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| Your camera’s firmware is | Please check the Canon BeBit | |||
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| incompatible with this printer. | website or your regional Canon | |||
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| website ( | p. 5). | ||
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The printer does not print. | The printer is not correctly | Connect the cable correctly | |||||
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| connected to the camera. | ( p. 22). If the connection is | |||
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| correct, the | icon will appear | ||
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| on the camera’s LCD monitor. | |||
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| The camera’s batteries are | Replace with fresh (fully | |||
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| depleted. | charged) batteries, or plug the | |||
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| camera into a power outlet | |||
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| (using the camera’s optional | |||
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| compact power adapter). | |||
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| The printer’s battery pack is | Use a new or fully charged | |||
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| depleted. | battery pack or use the printer’s | |||
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| compact power adapter. | |||
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| The ink cassette is not loaded | Load the ink cassette correctly. | |||
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| correctly. |
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| Too much slack in the ink | Take up the slack. | |||
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| cassette’s ink sheet. |
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| The paper cassette is not | Load the paper cassette. | |||
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| pushed all the way in. |
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| The printer has overheated. | Wait for the printer to cool down. | |||
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Printing stopped midway. | The printer is not correctly | Connect the direct interface | |||||
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| connected to the camera. | cable correctly ( p. 22). | |||
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