Problem

Possible Cause

Solution

 

The drivers and

Disconnect the camera from the computer. Uninstall

 

software are not

and reinstall the software. Reconnect the camera

 

properly installed.

 

I get a Still Images

There is an operating

Click OK or Cancel in the error message and

Service Error

systems error.

reconnect the USB cable. If you still get the message

message when I

 

after reconnecting two times, restart your computer

plug in my camera.

 

 

I can’t delete a

The photo is locked.

Unlock the photo.

photo.

 

 

My photo turned

The subject moved

For sharp focus, if possible, ask the subject to stay still.

out blurry.

while you were taking

 

 

the photo.

 

 

You moved the camera

Hold the camera steady as you press the shutter

 

while you were taking

button.

 

the photo.

 

 

Your subject was too

The camera’s Auto Focus range is 2 feet (60cm) from

 

close to the camera

the front of the lens to infinity. For a clear, sharp image,

 

lens.

make sure your subject is not closer than 2 feet (60cm)

 

 

or use the Macro mode.

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hp photosmart 215 digital camera user’s guide