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HP 2355v, 2350 manual Solution

Models: 2350 2355v

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You can confirm the language and country/region by printing a Self-Test Report, as follows:

1Press Setup.

2Press 1, and then press 4.

This selects Print Report, and then selects Self-Test Report.

The wrong measurements are showing in menus on the color graphics display Solution

You may have selected the incorrect country/region when setting up your HP all- in-one. The country/region you select determines the paper sizes shown on the color graphics display.

To change the country/region, you must first set the default language again. Usually, you set the language and country/region when you first set up the HP all- in-one. However, you can change these settings at any time by using the following procedure:

1Press Setup.

2Press 7, and then press 1.

This selects Preferences, and then selects Set Language & Country/Region. A list of languages appears. You can scroll through the list of languages by pressing the and arrows.

3When your language is highlighted, press OK.

4When prompted, press 1 for Yes or 2 for No.

The countries/regions for the selected language appear. Press or to scroll through the list.

5Use the keypad to enter the two-digit number for the appropriate country/ region.

6When prompted, press 1 for Yes or 2 for No.

Print a Self-Test Report to confirm the language and country/region:

1Press Setup.

2Press 1, and then press 4.

This selects Print Report, and then selects Self-Test Report.

I received a message on the color graphics display to align the print cartridges

Cause

The HP all-in-one prompts you to align cartridges every time you install a new print cartridge.

Note If you remove and reinstall the same print cartridge, the HP all-in-one will not prompt you to align the print cartridges. The HP all-in-one remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.

Solution

Make sure you have letter or A4 unused plain white paper loaded in the paper tray, and then press OK. For more information, see Align the print cartridges.

Troubleshooting information

User Guide

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HP 2355v, 2350 manual Solution

Contents

HP PSC 2350 series all-in-one User Guide Safety information Contents Print from your computer Index 129 HP PSC 2350 series all-in-one HP all-in-one at a glance HP all-in-one overviewLabel Description Control panel overview Control panel features Label Name and DescriptionLabel Name and Description Color graphics display icons Color graphics display screen saverMenu Overview IconSetup Menu Scan To menuScan To USB Windows Scan To USB MacintoshUse the HP Image Zone to do more with your HP all-in- one Access the HP Image Zone software WindowsTo open the HP Director Button Name and Purpose Feature PurposeHP Image Zone Products Icon Feature and Purpose Open the HP Image Zone windowTo open the HP Image Zone window Your computerServices Icon Feature and Purpose HP GalleryImage Zone HelpDisplay the HP Image Zone Dock menu To display the HP Image Zone Dock menuManage and Share Feature Purpose More Device Tasks Icon PurposeManage and Share Icon Purpose ApplicationsFind more information Onscreen help from your device ReadmeConnection information Connect using a USB cableSupported connection types Set up the HP JetDirect To enable Windows printer sharingTo enable printer sharing Use Windows printer sharingIf you are using Windows 98 or ME If you are using Windows XP orHP All-in-One Setup Assistant appears on your computer Use Webscan Work with photos Transfer photos using a Windows PCTransfer photos Edit photos using a Windows PC Transfer photos using a MacintoshEdit photos Edit photos using a Macintosh Share photos using a Windows PC Share photos using a MacintoshPrint photos using a Windows PC Share photosPrint photos using a Macintosh Work with photos Load an original Load originals and load paperTo load an original on the glass Choose papers for printing and copying Recommended papersPapers to avoid We do not recommend printing to the following papersLoad paper Load full-size paperWe do not recommend copying to the following papers To load full-size paperLoad originals and load paper Load 10by 15cm 4by 6inch photo paper Load postcards or Hagaki cardsTo load 10 by 15 cm 4 by 6 inch photo paper To load postcards or Hagaki cardsLoad other types of paper Load envelopesTo load envelopes Avoid paper jams Paper TipsLoad originals and load paper Camera Use a memory card or PictBridgeMemory card slots and camera port Transfer photos to your computer To use a memory cardPrint photos from a proof sheet Print a proof sheetComplete the proof sheet To complete a proof sheetSet photo print options Scan a proof sheetSettingDescription Use the print options menu to set photo print optionsSetting Description Set new photo print options defaultsChange print options Print photos directly from a memory card Use the edit featuresEdit Option Purpose Create borderless prints Print individual photosDeselect photos Print the current photo Print photos from a PictBridge-compatible digital cameraPrint a Dpof file Use the slide show feature View or print photos in a slide showTo print camera-selected photos To view a slide showShare photos through HP Instant Share Use the HP Image ZonePaper type Suggested paper size settings Use the copy featuresSet the copy paper size Paper type Control panel setting Set the copy paper typeTo set the paper size from the control panel To set the paper type from the control panelTo change the copy quality from the control panel Increase copy speed or qualityPress Start Copy Black or Start Copy Color Change default copy settings To set default copy settings from the control panelMake multiple copies of the same original Copy a two-page black-and-white documentMake a 10by 15cm 4by 6inch borderless copy of a photo Copy a 10by 15cm 4by 6inch photo onto a full-size To copy a photo onto a full-size page from the control panelCopy a photo several times on one Resize an original to fit onto letter or A4paperTo resize a document from the control panel Copy a faded originalTo copy a faded original from the control panel Copy a document that has been faxed several times Enhance light areas of your copyTo copy a blurred document from the control panel To copy an overexposed photo from the control panelMake a poster Prepare a color iron-on transferStop copying Use the copy features Use the scan features Scan to an applicationSend a scan to an HP Instant Share destination Send a scan to a memory cardStop scanning Scan Print from your computer Print from a software applicationChange the print settings To change the print settings for all future jobsTo change the print settings for the current job Windows usersTo change all other print settings Stop a print jobMacintosh users To stop a print job from the HP all-in-onePrint from your computer Overview Use HP Instant ShareGet started Send images using your HP all-in-one To send photos using the Photo Menu buttonIf you are using a Windows-based computer Send photos from a memory cardSend a scanned image If you are using a MacintoshTo send a scanned image from your HP all-in-one If you are using a Windows-based computer Send images using the HP Image Zone software Windows Send images using your computerTo use the HP Image Zone software To use the HP Instant Share client application To use the e-mail option within the HP Director Open the HP Photo and Imaging GalleryUse HP Instant Share Order supplies Order paper, transparency film, or other mediaOrder print cartridges Print cartridges HP reorder numberOrder other supplies Country/region Number for orderingClean the HP all-in-one Clean the glassClean the lid backing Maintain your HP all-in-oneClean the exterior Check the estimated ink levelsPrint a self-test report To check the ink levels from the control panelWork with print cartridges Handle the print cartridges Replace the print cartridgesTo replace the print cartridges Maintain your HP all-in-one Use a photo print cartridge Use the print cartridge protector To clean the print cartridges from the control panel Clean the print cartridgesAlign the print cartridges Clean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzlesChange the device settings Set the power save timeSet the prompt delay time Restore the factory defaultsMaintain your HP all-in-one Troubleshooting information Before you call HP SupportSetup troubleshooting Hardware setup troubleshootingView the Readme file My HP all-in-one does not turn onSolution My USB cable is not connected SolutionColor graphics display shows the wrong language Solution Solution Incorrect type of paper is loaded in the paper tray Solution HP all-in-one does not print Troubleshooting information Minimum system checks screen appears Solution Software installation troubleshootingRed X appears on the USB connect prompt Solution Some of the icons are missing in the HP Director Registration screen does not appearUninstall and reinstall the software To uninstall from a Windows computer, methodLaunch Reinstall To uninstall from a Macintosh computerOperational troubleshooting Paper troubleshootingPaper has jammed the HP all-in-one Solution Double-click the Applications HP All-in-One Software folderPrint cartridge troubleshooting Photo memory card troubleshootingDevice update Windows Device updateTo use device update Device update Macintosh Access your serial number and service ID Get HP supportGet support and other information from the Internet HP customer supportCall in North America during warranty Call elsewhere in the worldUser Guide 111 Call in Australia post-warranty Call HP Korea customer support Call HP Japan support HP Quick Exchange Service Japan Prepare your HP all-in-one for shipmentUser Guide 115 116 Warranty information Duration of limited warrantyWarranty service Warranty upgradesHewlett-Packard limited global warranty statement Extent of limited warrantyLimitations of warranty Limitations of liabilityLimited warranty information for EU countries/regions Local lawOeiras Paper specifications Technical informationSystem requirements Paper-tray capacitiesPaper sizes Type SizeCopy specifications Print specificationsPrint margin specifications Memory card specifications Scan specificationsPhysical specifications Power specificationsAdditional specifications Environmental specificationsEnvironmental product stewardship program Regulatory notices Declaration of conformity European Economic Area Declaration of conformity Declaration of ConformitySymbols/Numerics IndexSoftware User Guide 131 132 Q5786-90177