Software installation troubleshooting

If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting.

During a normal installation of the HP all-in-one software, the following things occur:

The HP all-in-one CD-ROM runs automatically

The software installs

Files are copied to your hard drive

You are requested to plug in the HP all-in-one

A green OK and check mark appear on an installation wizard screen

You are requested to restart your computer

The registration process runs

If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

Start the HP Director and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Gallery. For information on starting

HP Director, see the onscreen HP Image Zone Help that came with your software. If the icons do not appear immediately, you might need to wait a few minutes for the HP all-in-one to connect to your computer. Otherwise, see Some of the icons are missing in the HP Director.

Open the Printers dialog box and check to see that the HP all-in-one is listed.

Look in the system tray at the far right of the Windows taskbar for an HP all-in-one icon. This indicates that the HP all-in-one is ready.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution

Do the following:

1From the Windows Start menu, click Run.

2In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK.

The minimum system checks screen appears

Solution

Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Solution

Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

Do the following:

1Verify that the control panel overlay is firmly attached, and then unplug the HP all-in-one and then plug it in again.

Troubleshooting information

User Guide

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HP 2355v, 2350 manual Software installation troubleshooting, Minimum system checks screen appears Solution

2350, 2355v specifications

The HP 2355v and 2350 are compact and versatile printers designed to meet the needs of home and small office users. Both models stand out with their exceptional performance, ease of use, and affordability, making them popular choices for everyday printing tasks.

One of the main features of the HP 2355v is its ability to print in color and monochrome with high quality. Users can expect vibrant colors and sharp text, which is ideal for printing photos, documents, and presentations. These printers utilize HP’s innovative Inkjet technology, ensuring that prints are not only beautiful but also durable enough to withstand the test of time, thanks to smudge-resistant and fade-resistant qualities.

Both models support a variety of paper sizes and types, providing flexibility for users. They can handle standard paper sizes, such as A4 and letter, as well as photo paper, envelopes, and labels. This versatility allows users to engage in a wide range of printing projects without the need for multiple devices.

The HP 2355v and 2350 are also equipped with user-friendly interfaces. With straightforward button controls and an intuitive setup process, users can easily navigate through printing tasks without any hassle. Additionally, they boast impressive print speeds, allowing users to produce documents quickly and efficiently, which is essential for busy households or small businesses.

Connectivity options are another highlight of these models. They typically offer USB connectivity, making it easy to connect to computers and laptops. While the HP 2355v may offer some additional features or functionality compared to the 2350, both models have been designed to accommodate the basic needs of various users.

Energy efficiency is another characteristic worth noting. The HP 2355v and 2350 comply with ENERGY STAR® standards, ensuring that they consume less energy during operation. This aspect not only helps in reducing the environmental impact but also results in lower electricity bills for users.

In summary, the HP 2355v and 2350 are reliable and efficient printers that provide excellent printing capabilities for home and small office use. With their quality output, user-friendly design, and energy-efficient performance, they represent a sound investment for those in need of dependable printing solutions.