Manuals / HP / Computer Equipment / All in One Printer

HP 2350 Some of the icons are missing in the HP Director, Registration screen does not appear

Models: 2350 2355v

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Troubleshooting information

Chapter 13

2 Verify that the USB and power cables are plugged in.

3Verify that the USB cable is set up properly as follows:

–Unplug the USB cable and plug it in again.

–Do not attach the USB cable to a keyboard or non-powered hub.

–Verify that the USB cable is 3 meters or less in length.

–If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation.

4Continue with the installation and restart the computer when prompted. Then open HP Director and check for the essential icons (Scan Picture,Scan Document, and HP Gallery).

5If the essential icons do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software.

I received a message that an unknown error has occurred

Solution

Try to continue with the installation. If that doesn’t work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information , see Uninstall and reinstall the software.

Some of the icons are missing in the HP Director

If the essential icons (Scan Picture, Scan Document, and HP Gallery) do not appear, your installation might not be complete.

Solution

If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP all-in-one program files from your hard drive. Make sure to remove them properly using the uninstall utility provided in the

HP all-in-one program group. For more information, see Uninstall and reinstall the software.

The registration screen does not appear

102	HP PSC 2350 series all-in-one

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HP 2350, 2355v manual Some of the icons are missing in the HP Director, Registration screen does not appear

Contents

HP PSC 2350 series all-in-one User Guide Safety information Contents Print from your computer Index 129 HP PSC 2350 series all-in-one HP all-in-one overview HP all-in-one at a glanceLabel Description Control panel overview Label Name and Description Control panel featuresLabel Name and Description Color graphics display screen saver Color graphics display iconsMenu Overview IconScan To menu Setup MenuScan To USB Windows Scan To USB MacintoshAccess the HP Image Zone software Windows Use the HP Image Zone to do more with your HP all-in- oneTo open the HP Director Feature Purpose Button Name and PurposeHP Image Zone Open the HP Image Zone window Products Icon Feature and PurposeTo open the HP Image Zone window Your computerHP Gallery Services Icon Feature and PurposeImage Zone HelpTo display the HP Image Zone Dock menu Display the HP Image Zone Dock menuDevice Tasks Icon Purpose Manage and Share Feature Purpose MoreManage and Share Icon Purpose ApplicationsFind more information Readme Onscreen help from your deviceConnect using a USB cable Connection informationSupported connection types To enable Windows printer sharing Set up the HP JetDirectTo enable printer sharing Use Windows printer sharingIf you are using Windows XP or If you are using Windows 98 or MEHP All-in-One Setup Assistant appears on your computer Use Webscan Transfer photos using a Windows PC Work with photosTransfer photos Transfer photos using a Macintosh Edit photos using a Windows PCEdit photos Edit photos using a Macintosh Share photos using a Macintosh Share photos using a Windows PCPrint photos using a Windows PC Share photosPrint photos using a Macintosh Work with photos Load originals and load paper Load an originalTo load an original on the glass Recommended papers Choose papers for printing and copyingPapers to avoid We do not recommend printing to the following papersLoad full-size paper Load paperWe do not recommend copying to the following papers To load full-size paperLoad originals and load paper Load postcards or Hagaki cards Load 10by 15cm 4by 6inch photo paperTo load 10 by 15 cm 4 by 6 inch photo paper To load postcards or Hagaki cardsLoad envelopes Load other types of paperTo load envelopes Paper Tips Avoid paper jamsLoad originals and load paper Use a memory card or PictBridge CameraMemory card slots and camera port To use a memory card Transfer photos to your computerPrint a proof sheet Print photos from a proof sheetTo complete a proof sheet Complete the proof sheetScan a proof sheet Set photo print optionsUse the print options menu to set photo print options SettingDescriptionSet new photo print options defaults Setting DescriptionChange print options Use the edit features Print photos directly from a memory cardEdit Option Purpose Print individual photos Create borderless printsDeselect photos Print photos from a PictBridge-compatible digital camera Print the current photoPrint a Dpof file View or print photos in a slide show Use the slide show featureTo print camera-selected photos To view a slide showUse the HP Image Zone Share photos through HP Instant ShareUse the copy features Paper type Suggested paper size settingsSet the copy paper size Set the copy paper type Paper type Control panel settingTo set the paper size from the control panel To set the paper type from the control panelIncrease copy speed or quality To change the copy quality from the control panelPress Start Copy Black or Start Copy Color To set default copy settings from the control panel Change default copy settingsMake multiple copies of the same original Copy a two-page black-and-white documentMake a 10by 15cm 4by 6inch borderless copy of a photo To copy a photo onto a full-size page from the control panel Copy a 10by 15cm 4by 6inch photo onto a full-sizeResize an original to fit onto letter or A4paper Copy a photo several times on oneCopy a faded original To resize a document from the control panelTo copy a faded original from the control panel Enhance light areas of your copy Copy a document that has been faxed several timesTo copy a blurred document from the control panel To copy an overexposed photo from the control panelPrepare a color iron-on transfer Make a posterStop copying Use the copy features Scan to an application Use the scan featuresSend a scan to a memory card Send a scan to an HP Instant Share destinationStop scanning Scan Print from a software application Print from your computerTo change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows usersStop a print job To change all other print settingsMacintosh users To stop a print job from the HP all-in-onePrint from your computer Use HP Instant Share OverviewGet started To send photos using the Photo Menu button Send images using your HP all-in-oneIf you are using a Windows-based computer Send photos from a memory cardIf you are using a Macintosh Send a scanned imageTo send a scanned image from your HP all-in-one If you are using a Windows-based computer Send images using your computer Send images using the HP Image Zone software WindowsTo use the HP Image Zone software To use the HP Instant Share client application Open the HP Photo and Imaging Gallery To use the e-mail option within the HP DirectorUse HP Instant Share Order paper, transparency film, or other media Order suppliesOrder print cartridges Print cartridges HP reorder numberCountry/region Number for ordering Order other suppliesClean the glass Clean the HP all-in-oneClean the lid backing Maintain your HP all-in-oneCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the control panelWork with print cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Maintain your HP all-in-one Use a photo print cartridge Use the print cartridge protector Clean the print cartridges To clean the print cartridges from the control panelAlign the print cartridges To clean the print cartridge contacts Clean the print cartridge contactsTo clean the area around the ink nozzles Clean the area around the ink nozzlesSet the power save time Change the device settingsRestore the factory defaults Set the prompt delay timeMaintain your HP all-in-one Before you call HP Support Troubleshooting informationHardware setup troubleshooting Setup troubleshootingView the Readme file My HP all-in-one does not turn onMy USB cable is not connected Solution SolutionColor graphics display shows the wrong language Solution Solution Incorrect type of paper is loaded in the paper tray Solution HP all-in-one does not print Troubleshooting information Software installation troubleshooting Minimum system checks screen appears SolutionRed X appears on the USB connect prompt Solution Registration screen does not appear Some of the icons are missing in the HP DirectorTo uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Macintosh computer Launch ReinstallPaper troubleshooting Operational troubleshootingPaper has jammed the HP all-in-one Solution Double-click the Applications HP All-in-One Software folderPhoto memory card troubleshooting Print cartridge troubleshootingDevice update Device update WindowsTo use device update Device update Macintosh Get HP support Access your serial number and service IDGet support and other information from the Internet HP customer supportCall elsewhere in the world Call in North America during warrantyUser Guide 111 Call in Australia post-warranty Call HP Korea customer support Call HP Japan support Prepare your HP all-in-one for shipment HP Quick Exchange Service JapanUser Guide 115 116 Duration of limited warranty Warranty informationWarranty service Warranty upgradesExtent of limited warranty Hewlett-Packard limited global warranty statementLimitations of warranty Limitations of liabilityLocal law Limited warranty information for EU countries/regionsOeiras Technical information Paper specificationsSystem requirements Paper-tray capacitiesType Size Paper sizesPrint specifications Copy specificationsPrint margin specifications Scan specifications Memory card specificationsPhysical specifications Power specificationsEnvironmental specifications Additional specificationsEnvironmental product stewardship program Regulatory notices Declaration of conformity European Economic Area Declaration of Conformity Declaration of conformityIndex Symbols/NumericsSoftware User Guide 131 132 Q5786-90177