Manuals / HP / Computer Equipment / All in One Printer

HP 2350, 2355v manual Incorrect type of paper is loaded in the paper tray

Models: 2350 2355v

1 136

Download 136 pages 43.86 Kb

Page 101

Troubleshooting information

Chapter 13

I received a message on the color graphics display that the print cartridge alignment failed

Cause

The incorrect type of paper is loaded in the paper tray.

Solution

If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the paper tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause

Protective tape is covering the print cartridges.

Solution

Check each print cartridge. If the plastic tape is still covering the ink nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts.

1 Copper-colored contacts

2 Plastic tape with pink pull tab (must be removed before installing)

3 Ink nozzles under tape

98	HP PSC 2350 series all-in-one

Image 101

HP 2350, 2355v manual Incorrect type of paper is loaded in the paper tray

Contents

HP PSC 2350 series all-in-one User Guide Safety information Contents Print from your computer Index 129 HP PSC 2350 series all-in-one Label Description HP all-in-one overviewHP all-in-one at a glance Control panel overview Label Name and Description Control panel featuresLabel Name and Description Color graphics display screen saver Color graphics display iconsMenu Overview IconScan To menu Setup MenuScan To USB Windows Scan To USB MacintoshTo open the HP Director Access the HP Image Zone software WindowsUse the HP Image Zone to do more with your HP all-in- one HP Image Zone Feature PurposeButton Name and Purpose Open the HP Image Zone window Products Icon Feature and PurposeTo open the HP Image Zone window Your computerHP Gallery Services Icon Feature and PurposeImage Zone HelpTo display the HP Image Zone Dock menu Display the HP Image Zone Dock menuDevice Tasks Icon Purpose Manage and Share Feature Purpose MoreManage and Share Icon Purpose ApplicationsFind more information Readme Onscreen help from your deviceSupported connection types Connect using a USB cableConnection information To enable Windows printer sharing Set up the HP JetDirectTo enable printer sharing Use Windows printer sharingHP All-in-One Setup Assistant appears on your computer If you are using Windows XP orIf you are using Windows 98 or ME Use Webscan Transfer photos Transfer photos using a Windows PCWork with photos Edit photos Transfer photos using a MacintoshEdit photos using a Windows PC Edit photos using a Macintosh Share photos using a Macintosh Share photos using a Windows PCPrint photos using a Windows PC Share photosPrint photos using a Macintosh Work with photos To load an original on the glass Load originals and load paperLoad an original Recommended papers Choose papers for printing and copyingPapers to avoid We do not recommend printing to the following papersLoad full-size paper Load paperWe do not recommend copying to the following papers To load full-size paperLoad originals and load paper Load postcards or Hagaki cards Load 10by 15cm 4by 6inch photo paperTo load 10 by 15 cm 4 by 6 inch photo paper To load postcards or Hagaki cardsTo load envelopes Load envelopesLoad other types of paper Paper Tips Avoid paper jamsLoad originals and load paper Memory card slots and camera port Use a memory card or PictBridgeCamera To use a memory card Transfer photos to your computerPrint a proof sheet Print photos from a proof sheetTo complete a proof sheet Complete the proof sheetScan a proof sheet Set photo print optionsUse the print options menu to set photo print options SettingDescriptionChange print options Set new photo print options defaultsSetting Description Edit Option Purpose Use the edit featuresPrint photos directly from a memory card Deselect photos Print individual photosCreate borderless prints Print a Dpof file Print photos from a PictBridge-compatible digital cameraPrint the current photo View or print photos in a slide show Use the slide show featureTo print camera-selected photos To view a slide showUse the HP Image Zone Share photos through HP Instant ShareSet the copy paper size Use the copy featuresPaper type Suggested paper size settings Set the copy paper type Paper type Control panel settingTo set the paper size from the control panel To set the paper type from the control panelPress Start Copy Black or Start Copy Color Increase copy speed or qualityTo change the copy quality from the control panel To set default copy settings from the control panel Change default copy settingsMake multiple copies of the same original Copy a two-page black-and-white documentMake a 10by 15cm 4by 6inch borderless copy of a photo To copy a photo onto a full-size page from the control panel Copy a 10by 15cm 4by 6inch photo onto a full-sizeResize an original to fit onto letter or A4paper Copy a photo several times on oneTo copy a faded original from the control panel Copy a faded originalTo resize a document from the control panel Enhance light areas of your copy Copy a document that has been faxed several timesTo copy a blurred document from the control panel To copy an overexposed photo from the control panelPrepare a color iron-on transfer Make a posterStop copying Use the copy features Scan to an application Use the scan featuresSend a scan to a memory card Send a scan to an HP Instant Share destinationStop scanning Scan Print from a software application Print from your computerTo change the print settings for all future jobs Change the print settingsTo change the print settings for the current job Windows usersStop a print job To change all other print settingsMacintosh users To stop a print job from the HP all-in-onePrint from your computer Get started Use HP Instant ShareOverview To send photos using the Photo Menu button Send images using your HP all-in-oneIf you are using a Windows-based computer Send photos from a memory cardTo send a scanned image from your HP all-in-one If you are using a MacintoshSend a scanned image If you are using a Windows-based computer To use the HP Image Zone software Send images using your computerSend images using the HP Image Zone software Windows To use the HP Instant Share client application Open the HP Photo and Imaging Gallery To use the e-mail option within the HP DirectorUse HP Instant Share Order paper, transparency film, or other media Order suppliesOrder print cartridges Print cartridges HP reorder numberCountry/region Number for ordering Order other suppliesClean the glass Clean the HP all-in-oneClean the lid backing Maintain your HP all-in-oneCheck the estimated ink levels Clean the exteriorPrint a self-test report To check the ink levels from the control panelWork with print cartridges Replace the print cartridges Handle the print cartridgesTo replace the print cartridges Maintain your HP all-in-one Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridgesTo clean the print cartridges from the control panel To clean the print cartridge contacts Clean the print cartridge contactsTo clean the area around the ink nozzles Clean the area around the ink nozzlesSet the power save time Change the device settingsRestore the factory defaults Set the prompt delay timeMaintain your HP all-in-one Before you call HP Support Troubleshooting informationHardware setup troubleshooting Setup troubleshootingView the Readme file My HP all-in-one does not turn onMy USB cable is not connected Solution SolutionColor graphics display shows the wrong language Solution Solution Incorrect type of paper is loaded in the paper tray Solution HP all-in-one does not print Troubleshooting information Red X appears on the USB connect prompt Solution Software installation troubleshootingMinimum system checks screen appears Solution Registration screen does not appear Some of the icons are missing in the HP DirectorTo uninstall from a Windows computer, method Uninstall and reinstall the softwareTo uninstall from a Macintosh computer Launch ReinstallPaper troubleshooting Operational troubleshootingPaper has jammed the HP all-in-one Solution Double-click the Applications HP All-in-One Software folderPhoto memory card troubleshooting Print cartridge troubleshootingTo use device update Device updateDevice update Windows Device update Macintosh Get HP support Access your serial number and service IDGet support and other information from the Internet HP customer supportCall elsewhere in the world Call in North America during warrantyUser Guide 111 Call in Australia post-warranty Call HP Korea customer support Call HP Japan support Prepare your HP all-in-one for shipment HP Quick Exchange Service JapanUser Guide 115 116 Duration of limited warranty Warranty informationWarranty service Warranty upgradesExtent of limited warranty Hewlett-Packard limited global warranty statementLimitations of warranty Limitations of liabilityLocal law Limited warranty information for EU countries/regionsOeiras Technical information Paper specificationsSystem requirements Paper-tray capacitiesType Size Paper sizesPrint margin specifications Print specificationsCopy specifications Scan specifications Memory card specificationsPhysical specifications Power specificationsEnvironmental product stewardship program Environmental specificationsAdditional specifications Regulatory notices Declaration of conformity European Economic Area Declaration of Conformity Declaration of conformityIndex Symbols/NumericsSoftware User Guide 131 132 Q5786-90177