HP 2862AP Is the Notebook Overheated?, Is the System Unresponsive?, Press ctrl+alt+delete. Then

266551-003.book Page 4 Thursday, February 20, 2003 11:33 AM

Troubleshooting

Is the Notebook Overheated?

It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. Overheating can cause the notebook to become unresponsive. Vents are on the rear panel, right side, and underside of the notebook.

If you suspect that overheating could be causing the problem, allow the notebook to cool to room temperature. Then:

■Use the notebook on a hard surface, not on a soft surface. A rug, pillow, or thick clothing could block the underside vent.

■Be sure that the rear panel and right side vents are not blocked by hard surfaces, such as an adjoining optional printer, or by fabrics such as bedding or thick or loose clothing.

Is the System Unresponsive?

If the system has stopped responding and you are unable to use normal Windows shut down procedures:

1.Press ctrl+alt+delete. Then:

❏In Windows 2000 Professional, select the Shut Down button, press the down arrow beside the What Do You Want The Computer To Do field until Restart or Shut Down is displayed, then select the OK button.

❏In Windows XP Home or Windows XP Professional, select the Turn Off Computer button, then select the Turn Off button.

2.If you are unable to shut down the notebook with ctrl+alt+delete, press and hold the power button for 4 seconds.

3.If you are unable to turn off the notebook with the power button, remove the battery pack and disconnect the notebook from external power.

3–4 Getting Started