Contacting Compaq, Preparing to Call Technical Support

266551-003.book Page 7 Thursday, February 20, 2003 11:33 AM

Troubleshooting

Contacting Compaq

If the troubleshooting suggestions earlier in this chapter have not helped you solve the problem, you may need to contact Compaq.

■If the notebook is connected to the Internet, visit the Compaq Web site.

❏For home, home office, and small business support, type the following in your Web browser address field:

http://www.compaq.com/consumersupport

This area of the Compaq Web site is available in English worldwide. Other languages are offered in some regions.

❏For commercial business support in English only, visit: http://www.compaq.com/support

■If the notebook is not connected to the Internet, refer to the Worldwide Telephone Numbers booklet, included with the notebook, to contact a support technician or a Compaq authorized dealer, reseller, or service provider.

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have the following items available when you call:

■The notebook.

■Serial number and model description, which are provided on the serial number label on the underside of the notebook.

■Purchase date on the invoice.

■Conditions under which the problem occurred.

■Error messages that have been displayed.

■Operating system version number and registration number.

The following procedures provide the paths to these numbers. For information about using paths, refer in this guide to “Using This Guide,” “Paths” section.

Getting Started			3–7

2816KR, 2801TC, 2871AP, 2880CL, 2882AP specifications

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