HP 2889AP, 2899AP, 2897AP, 2898AP, 2895AP, 2892AP manual Troubleshooting, Identifying Exterior Hardware

266551-003.book Page viii Thursday, February 20, 2003 11:33 AM

Contents

3 Troubleshooting

Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 3–2 Is the Notebook Receiving Power? . . . . . . . . . . . . . . 3–2 Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 3–3 Is the Notebook in Standby or Hibernation? . . . . . . . 3–3 Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 3–4 Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 3–4 Is an External Device Not Working?. . . . . . . . . . . . . 3–5 Are You Using All Available Documentation?. . . . . 3–5 Is Software Functioning Abnormally? . . . . . . . . . . . 3–6

Contacting Compaq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7 Preparing to Call Technical Support . . . . . . . . . . . . . 3–7 Taking the Notebook to a Service Provider. . . . . . . . 3–8

4 Identifying Exterior Hardware

Display Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Pointing Device Components. . . . . . . . . . . . . . . . . . . . . . 4–2

TouchPad Models . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Dual Device Models . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Top Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Power Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Keyboard and Drive Lights . . . . . . . . . . . . . . . . . . . . 4–5

Power and Volume Controls . . . . . . . . . . . . . . . . . . . 4–6

Easy Access Buttons and Keyboard Keys. . . . . . . . . 4–7

Function and Keypad Keys . . . . . . . . . . . . . . . . . . . . 4–8

Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Vent, Port and Jacks . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Left Side Components . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Right Side Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

viii Getting Started