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HP 2842AP Refer on the Documentation Library CD to the Troubleshooting guide, Getting Started

Models: 2814AU 2815SP 2831SC 2835EA 2829AP 2801EA 2879CL 2840TC 2892AP 2817TC 2806EA 2830AU 2821EA 2800CA 2838TC 2866AP 2823AU 2868AP 2841AP 2845AP

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Troubleshooting

266551-003.book Page 1 Thursday, February 20, 2003 11:33 AM

3

Troubleshooting

To solve a problem:

1.Refer to the Quick Solutions Checklist, next in this chapter.

2.Refer on the Documentation Library CD to the Troubleshooting guide.

3.If the problem persists, refer to “Contacting Compaq,” last in this chapter.

Getting Started			3–1

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HP 2842AP Refer on the Documentation Library CD to the Troubleshooting guide, To solve a problem, Getting Started

Contents

compaq notebook series Getting StartedDocument Part Number April2003 Hewlett-Packard Development Company, L.P Warnings, Cautions and Notes Using This GuideStyle Text StylesExplanation keysFollowing a Path PathsChoosing a Path 2 Beginning to Use the Notebook ContentsUsing This Guide 1 Setting Up the Notebook 4 Identifying Exterior Hardware 3 TroubleshootingDual Device Models Top Components Power Lights Keyboard and Drive Lights Power and Volume ControlsDocumentation and Restore CDs Cord and Cables IndexAdapters and Accessories Underside Components Memory and Mini PCI Compartments Bay Components266551-003.book Page x Thursday, February 20, 2003 1133 AM Getting StartedSetting Up the Hardware Setting Up the NotebookGetting Started 266551-003.book Page 1 Thursday, February 20, 2003 1133 AMInserting the battery pack Inserting the Battery PackGetting Started 266551-003.book Page 2 Thursday, February 20, 2003 1133 AMConnecting the Notebook to External Power Opening the notebook Opening the NotebookGetting Started 266551-003.book Page 4 Thursday, February 20, 2003 1133 AMIf the notebook does not turn on, refer in this guide to Chapter Turning On the NotebookTurning on the notebook Getting StartedSetting Up the Software Turning Off the Notebook Using the Notebook Safelyon the Documentation Library CD that is included with the product Beginning to Use the Notebook Selecting Regional SettingsSelecting Screen Settings Protecting the Notebook Against Viruses Installing Optional Software In Windows 2000 Professional, on the command line, type 3. Open the Documentation Library CD Accessing Notebook DocumentationInserting a CD Drive or a DVD Drive Inserting the Documentation Library CD Responding to an Acrobat Reader Prompt Opening the Documentation Library CDDisplaying the Documentation Library Menu Using the Documentation Library CD Selecting a GuideFinding a Topic Within a Guide Selecting a Guide, continued266551-003.book Page 10 Thursday, February 20, 2003 1133 AM 2-10Getting Started 2. Refer on the Documentation Library CD to the Troubleshooting guide TroubleshootingTo solve a problem 1. Refer to the Quick Solutions Checklist, next in this chapterIs the Notebook Receiving Power? Quick Solutions ChecklistIdentifying the power/standby light and the power button Is the Notebook Turned On?Is the Notebook in Standby or Hibernation? 1. Press ctrl+alt+delete. Then Is the Notebook Overheated?Is the System Unresponsive? Is an External Device Not Working? Are You Using All Available Documentation?Is Software Functioning Abnormally? Preparing to Call Technical Support Contacting CompaqTaking the Notebook to a Service Provider Display Components Identifying Exterior HardwareDisplay Components Getting StartedTouchPad Models Pointing Device ComponentsPointing Device Components TouchPad Models Getting StartedGetting Started Dual Device ModelsPointing Device Components Dual Device Models Top Components Power LightsTop Components Power Lights Getting StartedGetting Started Keyboard and Drive LightsTop Components Keyboard and Drive Lights Getting Started Power and Volume ControlsTop Components Power and Volume Controls Getting Started Easy Access Buttons and Keyboard KeysTop Components Easy Access Buttons and Keyboard Keys Top Components Function and Keypad Keys Function and Keypad Keys2 Fn key Getting StartedFront Panel Components Front Panel ComponentsGetting Started 266551-003.book Page 9 Thursday, February 20, 2003 1133 AMRear Panel Components ConnectorsRear Panel Components Connectors 4-104-11 Vent, Port and JacksRear Panel Components Vent, Port and Jacks Left Side Components Left Side Components4-12 Getting Started4-13 Right Side ComponentsRight Side Components Memory and Mini PCI Compartments Underside ComponentsUnderside Components Memory and Mini PCI Compartments 4-144-15 Bay ComponentsUnderside Components Bay Components Underside Components Vent and Docking Components Vent and Docking Components4-16 Getting Started4-17 LabelsUnderside Components Labels Additional Standard Components Documentation and Restore CDs4-19 Cord and CablesAdditional Standard Components Cord and Cables Additional Standard Components Adapters and Accessories Adapters and Accessories4-20 Getting StartedIndex See also keys latches switch, displaySee also jack port cord, power See also CD drive optional hard drive 2-3 Documentation Library CDSee also drives Hardware Guide 2-8 HibernationModem and Networking guide Maintenance, Shipping and TravelModem Command Guidelines Advanced Users Only guide Index-5 Modem and Networking guideSoftware Guide 4-18 speakers, internal stereo 4-9 Standby Regulatory and Safety NoticesTravel guide 2-9 troubleshooting See also drives Worldwide Telephone Numbers